Tracking These 6 KPIs Could Transform Your T&E Program

With business travel volume increasing and the roles of traveling employees still evolving, optimizing T&E processes has never been more important. However, the streamlining process won’t be effective without tracking the most impactful data.

For travel and expense managers, it can be especially tricky to pinpoint areas to focus on, since the T&E ecosystem is so complex and nuanced.

Navan’s guide, 6 T&E KPIs to Start Tracking Now, can help. The guide outlines six data points that can deliver powerful insights about what’s succeeding in your program … and what might need improvement.

Here are two of them.

2 T&E KPIs to Watch

Adoption rate. A powerful travel platform isn’t useful if your travelers aren’t using it. And when they book off-platform, your program can’t realize benefits like lower prices (through corporate negotiated rates or NDC) and maintaining duty of care.

Keeping an eye on the adoption rate is essential. And if there is leakage, figuring out and fixing the causes — like low inventory or poor support — could result in the kind of cost savings and policy adherence that gives your program a real boost.

Reconciliation time. For finance and accounting managers, reconciliation can be a source of never-ending dread. Teams can spend hours or days chasing receipts and matching expenses — work that modern solutions can automate and perform in much less time.

Putting that time back on teams’ calendars gives them more bandwidth for planning, forecasting, and other work that can help drive the business forward.

Get all of the KPIs with our guide, 6 T&E KPIs to Start Tracking Now.