Content last updated: February 7, 2023
These Traveler Terms of Use ("Terms of Use") govern your access to and use of the Navan® web application at app.navan.com and mobile applications made available by us, including their content (collectively, our "Apps"). The Apps are operated by Navan, Inc. ("Navan," "we" or "us").
You are granted access to the Apps and Travel Services pursuant to agreed upon terms between your employer and Navan (the “Enterprise Agreement"). Unless otherwise stated in the applicable Enterprise Agreement, these Terms of Use apply to your use of the Apps. Services are being provided by Navan to your employer, pursuant to a separate Enterprise Agreement and the access provided to you under these Traveler Terms of Use, is contingent on there being an Enterprise Agreement in place between your employer and Navan.
By accessing or using the Apps, you agree that you have read, understood, and accept these Terms of Use. If you do not accept or agree to the Terms of Use, please do not use or book the travel products and services that we provide to you via our Apps or through our customer service agents (“Travel Services"). Navan reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Apps following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Navan grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Apps.
CONDITIONS OF USE
You may use the Apps provided that (i) you are over 18 years of age; (ii) you are using the Apps for your own use or for another person for whom you are legally authorized to act; (iii) all information that you provide on the Apps is true, accurate, and complete; (iv) you do not copy the Apps or any part of them; (v) you do not modify the Apps or any part of them; and (vi) you comply with all applicable laws, rules, regulations, and court orders.
PRIVACY
Your use of the Apps and information you provide is governed by our Privacy policy, which is incorporated into the Terms of Use by reference.
USER CONTENT
If you establish a profile or account on the Apps, you are responsible for maintaining the confidentiality of your user ID and password, and you are responsible for all activities that occur under your password or user ID. You agree to: (i) log out from your account at the end of each session; and (ii) immediately notify your employer or Navan of any unauthorized use of your password or user ID or any other breach of security.
You are responsible for all content that you transmit or otherwise make available to this Apps. Your access to and use of the Apps may be monitored, including but not limited to, for the purpose of identifying illegal or unauthorized activities.
PROHIBITED ACTIVITIES
Navan may suspend your access to and use of the Apps at any time without notice unless we have agreed otherwise with your employer in the applicable Enterprise Agreement.
You may not do any of the following:
Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
Engage in any “data mining," “deep-link," “page-scrape," or use “bots/spiders" or similar data gathering and extraction tools or methods in connection with the Apps or Content or the Content;
Decompile, reverse engineer, disassemble, lease, sell, distribute, or reproduce the Apps;
Misrepresent your affiliation with or impersonate any person or entity;
Interfere with or disrupt the Apps, including imposing an unreasonable or disproportionately large load on the infrastructure of the Apps, or attempt to circumvent the Apps’ security features;
"frame", "mirror" or otherwise incorporate any part of the Apps into any other application without our prior written authorization;
Probe, scan, or test the vulnerability of the Apps or any network connected to the Apps, nor breach the security or other authentication measures on the Apps or any network connected to the Apps or
Book Travel Services if you are on any government sanctioned or prohibited travel list.
If your booking or account shows signs of fraud, abuse, or suspicious activity, Navan may cancel any travel or service reservations associated with your name, email address, or account, and suspend any associated Navan accounts. If you have conducted any fraudulent activity, Navan reserves the right to take any necessary legal action, and you may be liable for monetary losses to Navan, including litigation costs and damages.
SALE OF SERVICES
Navan facilitates bookings for Travel Services via the Apps. Our travel supply partners ("Travel Providers") are responsible for providing the Travel Services and certain information about inventory and content about the Travel Services on our Apps. Navan is not responsible for the provision of Travel Services and does not guarantee the correctness of any material, information or results made available to you by or from Travel Providers, and the presentation of travel inventory through the Apps does not constitute a binding contract offer by Navan or the respective Travel Provider.
Travel Services are provided to you by the Travel Providers. When you make a booking, the purchase of Travel Services is subject to additional terms and conditions or contracts between you and the Travel Providers, including their own privacy and security policies (collectively, "Travel Provider Terms"). Please read these Traveler Provider Terms carefully as they govern the provision of Travel Services by the Travel Providers. You are responsible for, and assume all risk arising from, the selection, use and receipt of any Travel Services.
Navan is not liable for the performance of any Travel Service, any loss or injury to you resulting from a Travel Service, or any unauthorized use, disclosure, or misuse of any Information by a Travel Provider.
When you make a reservation, Navan may receive compensation from commissions or other financial incentives.
For EU Residents: The EU Package Travel Directive (Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements) does not apply to travel purchased through Navan on the basis that an Enterprise Agreement is a general agreement for the arrangement of business travel.
PAYMENTS AND CREDIT CARD CHARGES
You may have the ability to pay for certain Travel Services during the online booking process in whole or in part depending on the Travel Provider Terms and the type of Travel Service booked. Information about when you pay for the Travel Services, the cost of the booking, and the amount to be charged to your credit card at the time of booking will be displayed in the Apps. If you are paying for Travel Services at the time of booking, your credit card will be charged in the currency displayed during checkout. If you are paying for Travel Services directly to the Travel Providers, your credit card will be charged by the Travel Provider in the local currency at check-in for certain hotels or at pickup for rental cars. Tax rates and foreign exchange rates could change between booking and your hotel stay or car pickup.
Trip Fees are additional charges by Navan on top of the cost of the Travel Services, which may be charged for certain business travel.
Some Travel Services are non-refundable or have other restrictions on cancellations, changes or other charges. These restrictions will be indicated as such in the Apps and you will be responsible for any cancellation or change fees that you incur. Please call or chat with a Navan agent if you have any questions about your bookings.
In addition, some Travel Providers may require you to provide a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay.
Navan or the Travel Provider may have to verify the following to secure your booking: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the travel supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the your credit card).
Additional credit card fees may be charged by your bank or credit card company. Some banks and credit card companies impose fees for international or cross border transactions, which may apply if you book international travel. Some banks and credit card companies also impose currency conversion fees, which may occur if you are making a booking in a currency other than the currency of your credit card. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that it processes the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
NAVAN REWARDS
Navan offers a rewards program to its users that is governed by the Navan Rewards Terms and Conditions at https://navan.com/terms/rewards-terms . If you earn Reward Points under your employer funded Navan Rewards Program, your employer may allow you to redeem those rewards for Travel Services such as personal trips. Travel Services booked as personal travel are not eligible to earn Reward Points.
INTERNATIONAL TRAVEL
When travelling abroad, additional travel documents may be required. You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Information about entry requirements is available through the relevant Embassy or Consulate or in our Apps via a third party provider. We also urge travelers to review travel prohibitions, health requirements, warnings, announcements, and advisories issued by the relevant governments prior to booking Travel Services to international destinations.
Navan will have no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
TRADEMARKS AND COPYRIGHTS
Navan or its Travel Providers retain all rights, title and interests (including all copyright, trade secret, patent and other rights) in and to the Apps and any content. If you give feedback on the Apps, for example recommendations for improvements or features, such feedback will be deemed non-confidential and non-proprietary, and implementation of that feedback is owned by us and may become part of the Apps without compensation to you. Navan reserves all rights in and to the Apps unless we expressly state otherwise. The Apps contain proprietary and confidential information that is protected by applicable intellectual property and other laws.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of the Apps is owned, controlled, or licensed by Navan, and is protected by trade dress, copyright, patent and trademark laws, and other various intellectual property rights and unfair competition laws.
LIMITATION OF LIABILITY
THE APPS AND THE CONTENT ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS, AND MAY BE SUBJECT TO ERRORS, INACCURACIES OR OMISSIONS.
NAVAN MAKES NO GUARANTEES, REPRESENTATIONS OR WARRANTIES REGARDING THE APPS OR THEIR CONTENT, INCLUDING BUT NOT LIMITED TO THEIR COMPLETENESS, DESCRIPTION OF TRAVEL SERVICES, ACCURACY, TIMELINESS, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, OR FREEDOM FROM COMPUTER VIRUSES. YOUR ACCESS TO AND USE OF THE APPS AND THE CONTENT ARE AT YOUR SOLE RISK. NAVAN SHALL NOT BE RESPONSIBLE TO YOU FOR ANY DAMAGES (INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES), LOSSES, CLAIMS OR LIABILITY, KNOWN OR UNKNOWN (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, GOODWILL, USE OR DATA), ARISING OUT OF THE USE OF (OR INABILITY TO USE) THE APPS, CONTENT, OR ANY THIRD-PARTY SITE LINKED TO THE APPS.
The above disclaimer applies to any damages liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or other cause of action.
Photos, ratings or reviews provided on the Apps are intended only as general guidelines about the Travel Services, and we do not guarantee the accuracy of such representations or availability.
The Travel Providers providing the Travel Services on the Apps are independent contractors and not agents or employees of Navan. Navan is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any Travel Providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Navan has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct control, and we have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. Navan will pass on any applicable refunds to you that are given by the Travel Providers.
DISPUTES
Navan is dedicated to our travelers’ experience and committed to trying to fix any problems if they arise. Please contact us directly or through your employer to give us the chance to resolve any disputes between you and us relating to your use of the Apps, these Terms of Use, our Privacy policy, the Travel Services provided, or any other dealings with us.
For your information, the European Commission operates an Online Dispute Resolution platform, where complaints can be submitted in respect of disputes by consumers resident in the EU in relation to services offered in the EU. The platform can be found at http://ec.europa.eu/odr.
THIRD PARTY SITES
The Apps may include links to third-party sites. When you access these sites, you are subject to third-party terms of use and privacy/security policies, which we recommend that you review. Navan does not control these sites and we are not responsible for their content, privacy or other practices. In addition, we are not responsible for any interruption of services, malfunctions, or security breaches involving these third-party sites. References or links in the Apps to any commercial products or services, or the use of any trade, firm or corporation name do not constitute endorsement by Navan.
GENERAL
These Terms of Use constitute the entire agreement with respect to your access to and use of the Apps. Navan's obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on the Apps should be construed to alter such agreements.
You agree that Navan may, in its sole discretion and without prior notice, suspend your access to the Apps and/or block your future access to the Apps if we determine you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Apps. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Navan, for which monetary damages would be inadequate, and you consent to Navan obtaining any injunctive or equitable relief that Navan deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Navan may have at law or in equity.
If any provision of these Terms of Use is unlawful, void or unenforceable, then that provision will be deemed severable from the remaining provisions and will not affect their validity and enforceability. The failure by Navan to enforce any provision in these Terms of Use will not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time. California law, without regard to conflict of laws provisions, will govern these Terms of Use and any matter or dispute arising out of the Apps. The state and federal courts located in Santa Clara County, California will have exclusive jurisdiction over any dispute relating to these Terms of Use or the Apps.
Finally, Navan may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Apps, or to identify, contact or bring legal action against Navan's rights or property of visitors to or users of the Apps, including Navan's customers. Navan reserves the right at all times to disclose any information that Navan deems necessary to comply with any applicable law, regulation, legal process or governmental request. Navan may also disclose your information when Navan determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.