4.7out of5|8K+ reviews

Navan Travel Support

Support that shows up — anywhere, anytime

Expert travel agents equipped with smart technology deliver faster, more personalized support when travelers need it most.

Navan Travel Support - Support Agent Talking with a Navan Customer

Trusted by thousands of companies

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amplitude - blue - 900 LYFT - blue - 900Okta - blue - 900box - blue - 900Thomson - Reuters - blue - 900Snowflake - blue - 900datadog-blueNilfisk-blueShaw -floors - bluemongo-db-blueprimark-bluecrate-barrel-bluetoast-bluewayfair-blueglassdoor - blue - 900zoom-blueshopify-blueancestry-bluepaychex - blue - 900mattress-firm-bluepinterest - blue - 900heineken - blue - 900

A global network of travel agents that set a new standard

  • Real people. Remarkable service.

    Our experienced agents provide 24/7 support across all time zones.

  • Service tailored to your team

    From startup to enterprise, our scalable support model adapts as you grow.

  • Amplifying agent expertise with AI

    Our proprietary AI technology makes great agents even faster and more effective.

Expert agents, enhanced by technology

We combine expert agents with smart technology to deliver faster, more personal travel support. Our digital tools triage routine tasks and give agents the context they need instantly, so they can focus on solving your traveler’s challenges quickly.
TravelXen: The tech supercharging our travel agents

Support that starts steps ahead

When travelers reach out, our proprietary technology gives agents full visibility into their itineraries, company policies, and past history and preferences. This helps eliminate repetitive questions and reduce resolution times.
Navan Travel Support - Support Agent Assisting a Traveler
Ava: The AI assistant empowering agent excellence

AI where it helps — humans where it matters

Navan’s virtual assistant, Ava, prioritizes and handles routine requests like changing flights, applying airline and company policies, and managing disruptions — freeing up expert agents to provide high-touch service for complex needs.
Navan Travel Support - Travel Agent Assisting a Traveler with Navan AI UX Overlay

Only the best, trained to do even more

We hire experienced agents and make them even better through rigorous training and development:

• Minimum 3–5 years corporate travel experience
• 10-week comprehensive certification program
• Expertise across GDS, NDC, and 25+ travel platforms
• 8+ hours monthly professional development
• Continuous improvement driven by systematic customer feedback

Navan Travel Support - Smiling support agent

Support that exceeds expectations

Our technology-powered human support doesn’t just meet expectations — it consistently exceeds them, delivering industry-leading satisfaction scores that prove our approach works.
Navan Customer Logos with CSAT