Last updated: June 3, 2024
These Navan Rewards Terms and Conditions are the rules and other provisions (collectively, “Rules”) for the Navan Rewards Program (“Rewards Program”), which is a reward points program offered by Navan, Inc. (“Navan,” “we,” “us,” or “our”) to eligible Navan users (each “you,” “your,” or a “User”). The Rules govern your participation in the Rewards Program. Navan has sole discretion in the issuance of rewards under the Rewards Program.
By participating in the Rewards Program, you agree that you have read, understood, and accept the Rules. Navan reserves the right to amend these Rules, in whole or in part, at any time, with reasonable notice to you and by posting updated text on this site. You are responsible for reviewing the Rules periodically to ensure you are aware of any changes and are familiar with the most current version. Any such change to or cancellation of the Rules will apply to all Users, even those users who participated in the Rewards Program before Navan made such a change or cancellation.
Your eligibility to participate in the Rewards Program is subject to compliance with these Rules. The accrual of Reward Points (as defined below) does not entitle Users to any vested rights in Reward Points or Travel Services (as defined below) or other Navan services. In accruing Reward Points, Users may not rely upon the continued availability of Reward Points or any Travel Service. Any Travel Service may be withdrawn or subject to increased point requirements or new restrictions at any time, even though the changes may affect the User’s ability to use Reward Points that have already accrued.
PLEASE READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION PROVISIONS BELOW. THESE PROVISIONS AFFECT HOW DISPUTES ARE RESOLVED.
DEFINITIONS
“App” means the mobile applications owned by Navan, including their content.
“Employer” means, when applicable, the employer that elected to enable your participation in the Rewards Program.
“Rewards Program Account” means the Navan account in which you accrue, and from which you redeem, Reward Points.
“Reward-Eligible Booking” means a specially designated Travel Service, as determined by Navan, that is purchased solely by using real currency by a User through the Services for business travel.
“Reward Point(s)” means point(s) accrued, redeemed, or otherwise used in connection with the Rewards Program and are accrued by or on behalf of the User, and which may be redeemed by Users. Reward Points are not a loyalty, award, or promotional gift card.
“Site” means the Navan website currently located at https://app.navan.com/, as well as any successor websites and their content.
“Services” means the online and hosted services provided by Navan through the App or Site (including those allowing you to search for and book travel), as well as any separate professional services. The scope of the Services you purchase may be further described on the Site or in documentation provided to you by Navan.
“Travel Provider(s)” means third-party suppliers of travel and related services, such as airlines, hotel operators, rail companies, travel inventory aggregators, travel networks and agencies, and car rental agencies.
“Travel Services” means the travel and related services provided by Travel Providers.
“Trip” means the full set of travel reservations—including air tickets, hotel rooms, car rentals, and other ancillary services, in any combination—that are purchased through the Services to enable one (1) trip.
ELIGIBILITY
Participation in the Rewards Program is available to an individual with an active Navan account, as permitted by Navan. Please note that your participation in the Rewards Program will end (including your access to any acquired and unused Reward Points) if your Navan account or your Rewards Program Account is terminated (e.g., by you or due to a violation of the Terms of Service). See the Expiration / Forfeiture section below for more.
ACCRUAL OF REWARD POINTS
Users may accrue Reward Points as permitted by Navan, including by purchasing a Reward Eligible Booking, in which case Reward Points will accrue to the User’s account only upon (1) the User’s completion of the Reward-Eligible Booking, or (2) the User’s completion of all promotion requirements, in the case of the User’s participation in an eligible promotion. Each User’s Reward Points shall be maintained in their Rewards Program Account until (a) redeemed, (b) forfeited, (c) expired, or (d) their Rewards Program Account has been closed or terminated.
For Reward Points accrued as a result of purchasing Reward Eligible Bookings or participating in a promotion, Navan will credit Users’ Rewards Program Accounts with Reward Points within a reasonable period of time following the completion of the Reward Eligible Booking or the promotion requirements. However, each User shall have the responsibility to ensure that their Reward Points are properly credited. Navan shall determine qualification for Reward Eligible Bookings, for promotion terms and conditions, and for Reward Points and reserves the right to adjust a User’s Rewards Program Account balance if Reward Points were deposited in error. Where a User contends that Reward Points were earned but not credited, or in cases where Navan deems verification is required, Navan reserves the right to require proof from the User, including but not limited to copies of tickets, receipts, or similar documentation verifying any transactions claimed to have been performed. Any claims for Reward Points by the User and proof of such claims must be received by Navan within twelve (12) months after the date such Reward Points were claimed to be earned. Navan, in its sole discretion, shall examine the claim and determine if additional Reward Points are to be issued.
Reward Points have no cash value and cannot be redeemed or refunded for cash.
Please direct questions or issues regarding the accrual of Reward Points to rewards-feedback@navan.com.
REDEMPTION OF REWARD POINTS
Navan shall establish the availability, process, and any other criteria for Users to redeem Reward Points for Travel Services, which are subject to modification, cancellation, or limitation at Navan’s discretion, with or without notice. At any time, the amount of Reward Points required to be redeemed for any Travel Service may be substantially increased or decreased, any Travel Service may be withdrawn, and any restrictions on any Travel Service or any Reward Points redemption may be imposed.
Reward Points may, at the request of the User, be redeemed for Travel Services in the name of the User or in the name of any other individual only for non-commercial purposes. A User may make such redemption requests by booking travel through the Services or any other redemption method provided by Navan.
If at the time a User submits a request to redeem Reward Points for a Travel Service, the User has not accrued enough Reward Points to redeem to obtain that particular Travel Service, then a User may pay the additional cost.
Travel Services may be subject to additional terms and conditions, contracts, costs, and/or fees between the User and the Travel Provider(s), including the Travel Provider(s) own privacy and security policies.
REINSTATEMENT OF REWARD POINTS
In the event that a Travel Service obtained through the redemption of Reward Points earned through a Reward Eligible Booking is subsequently changed or cancelled, the Reward Points redeemed in connection with the cancelled or changed Travel Service may be reinstated to the User’s active Rewards Program Account. If a User’s Rewards Program Account is no longer active, including because the Rewards Program Account has been closed or terminated, then no Reward Points will be reinstated to the former User’s Rewards Program Account, and the User will lose any such Reward Points.
EXPIRATION / FORFEITURE
The accrual of Reward Points is not a guarantee of ability to redeem Reward Points.
A User’s Reward Points shall be forfeited pursuant to: (a) these Rules, (b) applicable laws or regulations, (c) the User’s requested closure of their Rewards Program Account, (d) the death of the User, or (e) the failure of the User to respond to repeated communication attempts regarding the status of their Rewards Program Account.
A User may request Navan close their Rewards Program Account through the App or Site.
Effective August 1, 2024, Reward Points will expire under the following rules unless indicated otherwise in a User’s Rewards Program Account:
Reward Points accrued on or after August 1, 2024: Reward Points accrued on or after August 1, 2024 will expire one (1) year after such points have accrued to the User’s Reward Program Account.
Reward Points accrued on or before July 31, 2024 (“Existing Reward Points”): Existing Reward Points now will expire based on whether a User has redeemed any amount of the Existing Reward Points at any time on or before July 31, 2024 (“Redemption History”).
For Users with Redemption History: All Existing Reward Points shall expire one (1) year from the date of the most recently accrued Reward Points, regardless of when they originally accrued, provided that the most recent accrual happened on or after September 30, 2023. For example, if a User with Redemption History has Existing Reward Points that accrued on September 30, 2023 and Existing Reward Points that accrued on July 31, 2024, all of their Existing Reward Points will be combined and expire one year from July 31, 2024 on July 31, 2025. All Existing Reward Points where the most recent accrual was on or before September 29, 2023 will expire on September 29, 2024 regardless of the date they originally accrued.
For Users with no Redemption History: Existing Reward Points accrued between September 30, 2023 and July 31, 2024 will expire one year from the date of accrual of each of the relevant Reward Points. All Existing Reward Points accrued on or before September 29, 2023 will expire on September 30, 2024 regardless of the date they originally accrued.
Reward Points accrued as part of a promotion or as part of an Employer’s participation in the Rewards Program may have different expiration rules, and details of expiration can be found in a User’s Rewards Program Account.
We reserve the right to cancel or modify the Rewards Program and Reward Points at any time, with or without notice to you or your Employer. You agree that we shall have no liability or responsibility to you in connection with any such modification or cancellation.
A User’s expired and/or forfeited Reward Points cannot be reinstated to the User’s Rewards Program Account, and the User will lose any expired and/or forfeited Reward Points.
PROHIBITED ACTIVITIES
Navan may suspend your participation in the Rewards Program at any time without notice if your participation in the Rewards Program shows signs of fraud, abuse, or suspicious activity. Navan may cancel any travel or service reservations associated with your name, email address, or Rewards Program Account, and suspend any associated Navan accounts. If you have conducted any fraudulent or illegal activity, Navan reserves the right to take any necessary legal action, and you may be liable for monetary losses to Navan, including litigation costs and damages.
The sale, barter or other transfer or attempted sale, barter, or other transfer of any Reward Points, other than as authorized by Navan, is expressly prohibited. Any Reward Points sold, bartered, or otherwise transferred is in violation of these Rules and any Navan accounts or Users involved in such sales, barters, or other transfers may be subject to closure. The acquisition, use, transfer or attempted acquisition, use or transfer of Reward Points that have been acquired by purchase, barter, or other transfer in violation of these Rules may result in suspension or termination of the Employer’s or User’s access to the Rewards Program.
LIMITATION OF LIABILITY
THE REWARD POINTS AND ANY ASSOCIATED SERVICES ARE PROVIDED "AS IS”, AND “AS AVAILABLE”, WITHOUT WARRANTY, REPRESENTATION, CONDITION OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.
IF NAVAN IMPROPERLY DENIES AN ACCRUAL, REDEMPTION, OR REINSTATEMENT OF REWARD POINTS, NAVAN’S ENTIRE LIABILITY, REGARDLESS OF THE FORM OF CAUSE OF ACTION, DEMAND OR CLAIM, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, SHALL IN NO EVENT EXCEED THE EQUIVALENT VALUE OF THAT ACCRUAL AS DETERMINED BY NAVAN. NAVAN SHALL NOT BE RESPONSIBLE TO YOU FOR ANY DAMAGES (INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES), LOSSES, CLAIMS, OR LIABILITY, KNOWN OR UNKNOWN (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, GOODWILL, USE, OR DATA), ARISING OUT OF YOUR PARTICIPATION IN (OR INABILITY TO PARTICIPATE IN) THE REWARDS PROGRAM OR YOUR USE OF (OR INABILITY TO USE) (A) REWARD POINTS, (B) TRAVEL SERVICES, (C) THE SERVICES, OR (D) ANY THIRD-PARTY SITE LINKED TO THROUGH THE SERVICES.
Each User is responsible for ensuring account credentials are not shared, distributed, or given to any other individual and no User may delegate or grant access (via power of attorney, contract, or otherwise) to a third party. Any User who shares account information with any third party will be held responsible for such third-party’s actions with respect to the Rewards Program. Navan assumes no responsibility and is not liable for any unauthorized access by third parties to a User’s account or account information, including without limitation any unauthorized reward transactions. Navan assumes no obligation or duty to re-credit any Reward Points redeemed or otherwise withdrawn by unauthorized third parties.
BINDING ARBITRATION AND CLASS ACTION WAIVER
Binding Arbitration and Class Action Waiver. In the event of a dispute, you and Navan agree to try for 60 days, upon receipt of a Notice of Dispute, to resolve it informally. If we can’t, you and Navan agree to binding individual arbitration before the American Arbitration Association ("AAA") under the Federal Arbitration Act ("FAA"), and not to sue in court in front of a judge or jury. Instead, a neutral arbitrator will decide, and the arbitrator’s decision will be final except for a limited right of review under the FAA. Class action lawsuits, class-wide arbitrations, private attorney-general actions, requests for public injunctions, and any other proceeding or request for relief where someone acts in a representative capacity aren’t allowed. Nor is combining individual proceedings without the consent of all parties. All terms capitalized but not defined in this Binding Arbitration and Class Action Waiver will have the meaning ascribed to them in the applicable AAA rules, currently available at https://www.adr.org/Rules (“AAA Rules”).
Disputes Covered. The term "dispute" is as broad as it can be. It includes any claim or controversy between you and us concerning the Services, your account, Trips, Travel Services, or anything else under these Rules under any legal theory, except disputes relating to the enforcement or validity of your, your licensors’, our, or our licensors’ intellectual property rights or confidential information.
Required Notice. If you have a dispute that can’t be resolved and you wish to pursue arbitration, you must first send an individualized Notice of Dispute to Navan, ATTN: Legal, 3045 Park Blvd., Palo Alto, CA 94306, with an email copy to legal@navan.com. This Notice of Dispute is a prerequisite to initiating any arbitration. Any applicable statute of limitations will be tolled from the date of a properly submitted individualized Notice of Dispute through the first date on which an arbitration may properly be filed under this Binding Arbitration and Class Action Waiver.
Small Claims Court Option. Instead of sending a Notice of Dispute, either you or Navan may sue the other party in small claims court seeking only individualized relief, so long as the action meets the small claims court’s requirements and remains an individual action seeking individualized relief. The small claims court must be in your county of residence (or, if a business, your principal place of business).
Commencing arbitration. To initiate arbitration, you must file the Demand for Arbitration with the AAA as specified in the AAA Rules. The AAA provides a form Demand for Arbitration - Consumer Arbitration Rules at www.adr.org or by calling the AAA at 1-800-778-7879. You must send the written Demand for Arbitration to Navan, ATTN: Legal, 3045 Park Blvd., Palo Alto, CA 94306, with an email copy to legal@navan.com, concurrent with filing the Demand with AAA. Arbitration will be conducted by a single arbitrator selected in accordance with the AAA Rules or by mutual agreement. The arbitrator will apply the law of the state of California, regardless of conflict of laws principles, except that the FAA governs all provisions relating to arbitration. The Arbitration shall be held either: (i) at a location determined by AAA pursuant to the AAA Rules (provided that such location is reasonably convenient for you); (ii) at such other location as may be mutually agreed upon by you and us; (iii) via videoconference; or (iv) at your election, if the only claims in the arbitration are asserted by you and are for less than $40,000 in aggregate, by telephone or by written submission.
Attorneys’ fees and costs. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules, and where appropriate, limited by the AAA Consumer Rules. In order to initiate arbitration, each party will be responsible for paying the filing fees required by the AAA. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, or you would otherwise be eligible for a fee waiver in court, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or asserted in bad faith. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim, or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.
Severability. If, after exhaustion of all appeals, a court finds any part of this this Binding Arbitration and Class Action Waiver unenforceable as to any claim or request for a remedy, then the parties agree to arbitrate all claims and remedies subject to arbitration before litigating in court any remaining claims or remedies (such as a request for a public injunction remedy, in which case the arbitrator issues an award on liability and individual relief before a court considers that request). Otherwise, if any other part of this Binding Arbitration and Class Action Waiver is found to be unenforceable, the remainder will remain in effect (with an arbitration award issued before any court proceeding begins).
PRIVACY
Your participation in the Rewards Program and any information you provide (including but not limited to names, email addresses, physical addresses, and account information) is governed by our Privacy Policy, which is incorporated into these Rules by reference.
Your access to, participation in, and/or use of the Rewards Program and Reward Points may be monitored, including but not limited to, for the purpose of identifying fraudulent, illegal, prohibited, or unauthorized activities
For California Residents, please see our Notice of Financial Incentive - For California Residents Only in Navan's US Privacy Policy.
GENERAL
Tax liability on Travel Services obtained through a Reward Points redemption, if any, is the responsibility of the User and/or Employer.
All calculations made in connection with the Rewards Program, including without limitation, the value of any Reward Points, the accumulation of Reward Points, and/or the revisions of calculations (including any estimates), will be made by Navan in its discretion and will be considered final.
These Rules and all matters arising out of or relating to these Rules are governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of California, without regard to principles of conflicts of laws.
If any provision of these Rules is unlawful, void, or unenforceable, then that provision will be deemed severable from the remaining provisions and will not affect their validity and enforceability. The failure by Navan to enforce any provision in these Rules will not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time.
Navan may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your participation in the Rewards Program, or to identify, contact, or bring legal action against Navan’s rights or property of visitors to or users of the Services or Rewards Program, including Navan’s customers. Navan reserves the right at all times to disclose any information that Navan deems necessary to comply with any applicable law, regulation, legal process, or governmental request. Navan may also disclose your information when Navan determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.