Navan Reviews: What EAs and Admins Really Think in 2025

For EAs and admins, the administrative burden of travel management can easily overshadow more strategic work. Juggling booking preferences, enforcing policy, and reconciling expenses creates a significant operational drag. A modern travel and expense platform promises to solve this, but choosing the right one is essential.

So, how does Navan stack up for the people who use it every day? We analyzed Navan reviews from EAs and admins to find out.

How Navan Addresses Key EA and Admin Challenges

For executive assistants and travel administrators managing complex travel programs, certain functionalities can make or break daily operations. Navan is a comprehensive solution that tackles the most common pain points EAs face.

Problem: Juggling multiple booking sites

Navan’s solution: A unified platform for booking flights, hotels, and ground transportation in one seamless process.

Problem: Manually policing travel policy

Navan’s solution: Built-in compliance guardrails that prevent out-of-policy spending before it happens, eliminating the need for corrections.

Problem: Chasing long approval chains via email

Navan’s solution: Centralized workflows that streamline approvals and remove lengthy communication threads.

Problem: Hunting down receipts for expense reports

Navan’s solution: Automated expense capture that tracks spending in real time, eliminating manual reconciliation. 

Problem: Handling travel disruptions alone

Navan’s solution: Access to 24/7 expert support to resolve itinerary changes and emergencies at any hour.

Problem: Lack of visibility into travel spend

Navan’s solution: A transparent dashboard providing finance teams and program managers with unified, real-time data.

Above: A desktop view of travel spend analysis using the Navan app

Practical Applications for EAs

Navan’s feature set translates into tangible workflow improvements. EAs can save traveler preferences to eliminate repetitive data entry for future bookings. The platform’s delegate functionality allows assistants to draft complete itineraries or suggest travel options for executive approval, while automated itinerary syncing keeps everyone informed through calendar integration.

For group travel coordination, whether it’s a corporate retreat or a President’s Club, EAs can manage multiple travelers from a central dashboard.

Navan Reviews: What Admins and EAs Say on G2

Navan is the top-rated travel and expense platform on G2, with users raving about its ease of use and support. Here are highlights from actual executive assistant and admin reviews.

The Summer 2025 G2 Grid for the Travel and Expense Software category, in which Navan ranks No. 1 overall, No. 1 in satisfaction, and No. 1 across all company sizes.

One Central Hub to Manage Everyone

The most common feedback is the sheer relief of having a single platform to manage travel for multiple executives.

In their words: “As an EA, the ability to log in and take care of my execs' travel all in one place so seamlessly is my favorite thing about the platform.” –Verified User

“The functionality of Navan and ease of booking has enabled our workforce to book their business travel without issue.” –Tiffany P.

“What I find most helpful about Navan is the ability to get a birds-eye view of what my team is doing, all while remaining within policy. As an executive assistant who was originally the only travel person on my team, this has absolutely streamlined the way we book travel.” –Ynes P.

“As an Executive Assistant, I am constantly booking travel for my Executives. Navan makes it so easy to have everything in one place and to book flights and hotels simultaneously. The user interface on Navan is also way nicer and aesthetically pleasing than other similar software I have used in the past for booking travel.” –Verified User

Support You Can Actually Count On

Users value having access to a support team that is available 24/7, effective, and patient.

In their words: “As an EA, this tool makes my job much easier, and the reps are friendly, helpful, and patient. As someone who works for a support center, great support is at the top of my list, and they exceed my expectations.” –Verified User

“My favorite thing is the customer service in the chatbot. I use it all the time to check on things when I’m unsure. They have also been able to help me track changes that have been made that I can’t see.” –Verified User

“The agents are professional, knowledgeable, and efficient. They are the ones who contact the airline and stay on hold while you can do other work.” –Patricia H.

Ease of Use And Safety

Navan’s easy-to-access dashboard offers a strategic overview of traveler safety and location, a critical function for modern travel programs.

In their words: “As a travel program manager (as well as an Executive Assistant), what I like best about Navan is its dashboard and duty of care info where I can manage and see where our travelers are and can reach out to them instantly if there are any issues (locally or globally) to ensure their safety and more.” –Jeanne C.

“Easy to navigate and seamless to use. I especially like how everything is all in one place. I have been an executive assistant for years, and this is the first platform that I have minimal issues with.” –Verified User

Navan Reviews by EAs: The Reddit Reality Check

When it comes to honest software reviews, Reddit users pull no punches. That’s what makes their consistent praise for Navan particularly noteworthy. Executive assistants in various industries highlight the same core advantages:

• Simplified approval processes that cut through administrative red tape
• Significant time savings on manual expense reporting tasks
• Immediate usability without complex configuration requirements

Read more: Unfiltered Reddit reviews of Navan 

How Navan Compares to Alternatives 

With its mobile-first architecture and travel-first philosophy, Navan delivers the intuitive user experience that many legacy platforms struggle to match. EAs and admins appreciate the consumer-grade interface and automated policy compliance, making complex travel management feel effortless even for teams without dedicated travel departments.

Don’t take our word for it, see how Navan compares

Final Word: Do EAs and Admins Recommend Navan?

Across G2 reviews, Reddit discussions, and admin forums, the message is consistent: Navan doesn’t just promise to solve travel management headaches — it delivers. Navan streamlines travel booking chaos, gives admins back precious time, and yields happier travelers (and assistants).

For teams looking to transform their approach to business travel, Navan has earned its reputation as a standout solution.

Now see it in action: Book a demo.