T&E is having an identity crisis.
Business travel is booming, and AI is getting smarter. But for many employees, trip-booking is still time-consuming, spreadsheet use remains rampant, and manual approvals continue to be the norm. And travelers and managers don't always see the same problems — or agree on what needs fixing.
In short, companies are having very different T&E experiences.
That’s the main takeaway from the eighth annual Skift and Navan survey and report, commissioned by Navan. For the 2027 edition, more than 1,700 business travelers and travel and finance managers weighed in on how T&E gets done.
The findings expose eight symptoms of T&E's identity crisis — from variations in automation to the persistence of off-platform bookings.
Download the report to discover:
Where travelers and managers see eye to eye — and where they don’t. Learn the perception gaps that are shaping companies’ priorities and experiences.
Why smarter technology doesn’t always mean less work. See where sophisticated AI coexists with manual processes.
What’s holding companies back from a great T&E experience. Review four practical steps travel and finance leaders can take to close the gaps.
Get the research, explore the contradictions, and find out what it will take to resolve T&E's identity crisis.
T&E is having an identity crisis.
Business travel is booming, and AI is getting smarter. But for many employees, trip-booking is still time-consuming, spreadsheet use remains rampant, and manual approvals continue to be the norm. And travelers and managers don't always see the same problems — or agree on what needs fixing.
In short, companies are having very different T&E experiences.
That’s the main takeaway from the eighth annual Skift and Navan survey and report, commissioned by Navan. For the 2027 edition, more than 1,700 business travelers and travel and finance managers weighed in on how T&E gets done.
The findings expose eight symptoms of T&E's identity crisis — from variations in automation to the persistence of off-platform bookings.
Download the report to discover:
Where travelers and managers see eye to eye — and where they don’t. Learn the perception gaps that are shaping companies’ priorities and experiences.
Why smarter technology doesn’t always mean less work. See where sophisticated AI coexists with manual processes.
What’s holding companies back from a great T&E experience. Review four practical steps travel and finance leaders can take to close the gaps.
Get the research, explore the contradictions, and find out what it will take to resolve T&E's identity crisis.