Ivy Technology Unifies Global Travel and Expense with Navan

Region

EMEA: Europe, Middle East, and Africa, NORAM: North America

Headquarters

Dublin, Ireland

Industry

Industrial

Products Used

• Navan Business Travel
• Navan Travel Payments
• Navan Expense

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Ivy Technology is a leading global aftermarket services and circular economy company that serves some of the biggest names in the electronics industry. The company provides a broad range of critical solutions, including electronics repair, remanufacturing, refurbishment, and IT asset disposition (ITAD). It also handles complex installation and decommissioning of robotics, automation, and electronics equipment directly at client facilities.

With its corporate headquarters in Dublin, Ireland, its private equity ownership based in New York, and a major division supporting customers out in the field, keeping teams moving efficiently around the world is central to the company’s operational success.

Before Navan

Prior to implementing Navan, Ivy Technology’s travel and expense infrastructure was highly fragmented. Over a 20-year history, the T&E process had become a disconnected patchwork of regional solutions.

While the company had achieved some level of automation, it relied on a range of separate platforms for travel, expenses, and corporate credit. This fragmentation was further complicated by geographical silos, with different international locations utilizing different platforms for each function.

The structure caused serious operational strain. “We had a separate travel booking system, a separate expense system, and a separate company providing credit card facilities,” said David Harrison, the company’s senior vice president of operations. “Globally, there wasn’t even a common platform in each location. It was broken apart into many individual pieces.” 

While the company’s core financial systems could eventually blend the data together, the process required significant administrative overhead. This disjointed approach resulted in manual handling issues and excessive labor as Ivy attempted to properly consolidate and import data into its financial systems.

“

There had to be a strong partnership in terms of how we work together. Navan gives you that partnership — along with the platform you need to achieve your end goals.

David Harrison

Senior VP of Operations

Why Navan: The Search for a Unified, Enterprise-Grade Partner

Ivy Technology’s primary objective when searching for a modern solution was simple: total consolidation. The company needed a single, unified platform capable of seamlessly managing travel bookings, expense reporting, and corporate credit cards under one roof. During market research, Navan emerged as the clear leader when it came to delivering on this comprehensive vision.

Once the decision was made, the migration process presented natural challenges, due to Ivy Technology’s intricate global footprint and region-specific regulatory requirements. According to Harrison, transitioning to an enterprise-level support model with Navan — spearheaded by dedicated customer success management — was the turning point for a successful partnership.

"We were really trying to raise the bar and raise the level by having one unified and consolidated platform,” he said. “There had to be a strong partnership in terms of how we work together. Navan gives you that partnership — along with the platform you need to achieve your end goals."

Results with Navan: Simplicity, Empowerment, and Scale

Since deploying Navan, Ivy Technology has unlocked significant value across multiple layers of the organization, driven by three core pillars: unity, simplicity, and empowerment.

“

I’ve been using expense systems for many years, and this is the easiest one ever.

David Harrison

Senior VP of Operations

1. Seamless End-User Experience

For the field teams and frequent travelers who account for 90-95% of the company’s travel, Navan has completely eliminated the traditional friction associated with expense management. Now that tedious manual entries are a thing of the past, employees can focus on supporting their clients rather than dealing with administrative delays.

Additionally, Navan’s intuitive mobile interface has resulted in an impressive 86% mobile adoption rate across the entire global workforce and a stellar +57 Net Promoter Score (NPS).

"I’ve been using expense systems for many years,” said Harrison, “and this is the easiest one ever. The ability to scan your receipt and have that in play immediately, plus having the reimbursement kicked off immediately, is very good for our employees.”

2. Decentralized Management and Control

Navan has streamlined managers’ workflows by enabling them to handle approvals and track compliance directly within the platform — an improvement that’s reduced operational bottlenecks for the centralized corporate finance team without sacrificing financial oversight.

Managers now also possess real-time visibility into their divisional budgets, allowing them to make fast, data-driven decisions on the go. Most important, built-in policy guardrails mean that 75% of transactions flow seamlessly from swipe to reconciliation, requiring zero review from administrative teams.

“Navan has empowered our teams,” said Harrison. “It enables us to consistently manage approvals deep within the organization and make sure we have control at those layers. It takes a burden off of management and other centralized teams by allowing the end user to do more in a very structured and consistent way.”

3. Balanced Program Modernization

By unifying the front-end traveler experience with back-end financial controls, Navan has successfully balanced the competing priorities often faced by corporate travel programs, proving that a company doesn’t have to sacrifice user happiness to achieve rigid fiscal discipline and strategic cost oversight.

It represents a modern standard, where technology serves both the individual employee and the corporate bottom line equally.

”A lot of companies try to create financial savings or revolutionize their back-end systems,” said Harrison, “but for me, the real balance is making everything seamless for the frequent traveler. Navan is able to provide that overall end-to-end unified approach and simplicity for everyone.”

“

The modern world is moving forward very quickly, and Navan is built for that future. For me, it’s incredible exciting to see not just what the platform can do today, but the massive potential for where it can take us tomorrow.

David Harrison

Senior VP of Operations

Looking Toward a Global Future with Navan

As Ivy Technology looks ahead, Navan remains a foundational component of its operational growth strategy. The company is actively working to complete its full global rollout, including transitioning complex regional requirements — like Poland's specific per diem frameworks — entirely onto the Navan platform to maximize legacy system savings.

With a forward-looking platform built to scale alongside the company, Ivy Technology views Navan not just as a tool for today, but as a long-term strategic partner. ”The modern world is moving forward very quickly, and Navan is built for that future,” said Harrison. “For me, it’s incredibly exciting to see not just what the platform can do today, but the massive potential for where it can take us tomorrow. It has an exceptionally solid foundation that will continue to drive efficiency and savings as we scale. We have a fantastic partnership, and I see an incredibly bright future ahead as we continue to grow together.”