Clarivate Streamlines Global Travel and Duty of Care with Navan

Region

EMEA: Europe, Middle East, and Africa, NORAM: North America

Headquarters

London, UK; Philadelphia, USA

Industry

Tech

Products Used

• Navan Business Travel
• Navan Meetings & Events

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With more than 12,000 employees working in 42 countries, Clarivate is a global leader in information services and analytics, providing the data and insights that drive scientific, legal, and business innovation worldwide. 

Travel is essential for connecting international teams, supporting clients, delivering projects, and integrating new acquisitions. But with every acquisition and country added, the complexity and risk of managing business travel increase. Clarivate recognized the need to modernize its travel operations to keep pace with its mission and scale.

Before Navan

Clarivate’s international scale brought new challenges to travel and expense management. Different regions used fragmented systems for booking and expense management, often relying on a legacy provider and disparate local agencies. “Our systems were fragmented, with every region managing travel and expense differently,” said Wendy Pieper, global travel program lead. “We didn’t have real-time visibility, so manual reconciliation dominated our team’s workload — often, it involved trying to untangle inconsistent reports after trips were already completed.”

Finance teams spent significant effort manually reconciling travel expenses and investigating discrepancies. Employees frequently treated hotel rate caps as a starting point rather than a ceiling, driving costs up: “Policies intended to save money were being misused,” Pieper noted.

Additionally, support for travelers was inconsistent — often limited to business hours and unreliable during travel disruptions in other time zones. “When employees needed urgent help, it wasn’t always available,” said Pieper. “This put unnecessary strain on teams and exposed the company to risk.”

The most persistent challenge was the opaque, unpredictable fee structure of Clarivate’s legacy provider. “The headline booking fee was just the beginning,” said Pieper. “After factoring in extra support charges, after-hours markups, and complex add-on fees, the real cost of travel was far higher than expected. It made forecasting travel spend a guessing game.” 

“

Navan’s clear, fixed fees are a game-changer — our previous provider’s costs always added up and made true budgeting impossible.

Wendy Pieper

Global Travel Program Lead

Why Clarivate Chose Navan

A transparent, modern model

As complexity mounted, Clarivate recognized that a modern, scalable solution was needed to support operational growth and deliver the clarity that finance and managers expected. Navan stood out immediately for its simple, fixed, per-trip pricing. “No add-on costs, no guesswork — it was a breath of fresh air compared to our previous provider, where costs added up with every exception, every extra call, and every new region,” said Pieper.

Navan’s always-on global support, paired with a booking experience modeled on the best consumer apps, was also essential. “We needed a travel management platform that our teams would actually enjoy using,” she said. “Navan’s intuitive, mobile-first design made global adoption easy.”

Goals for the new program

Clarivate’s priorities included real-time, actionable reporting on bookings, spend, and duty of care, combined with strong automation for policy compliance and flexible controls for local teams. “Real-time data is now at the fingertips of everyone who needs it — from team managers to finance,” said Pieper. “That changes everything.” Robust analytics for emissions and ESG goals, and a platform partner committed to continuous innovation, rounded out the criteria for success.

“

We needed a platform that our teams would actually enjoy using. Navan’s intuitive, mobile-first design made global adoption easy.

Wendy Pieper

Global Travel Program Lead

The Navan Effect

Seamless onboarding and rapid adoption

Clarivate and Navan worked closely together on a global rollout plan. Migration was phased and communication was clear, with change champions identified in each region and a strong focus on training and support. “The onboarding was one of the best we’ve experienced — clear training, live support, and instant positive feedback from employees,” said Pieper. “Mobile adoption soared, and previously off-platform bookings dropped to near zero.”

Efficiency, transparency, and confidence

Automation now does the heavy lifting, enabling finance to focus only on exceptions rather than hundreds of manual reconciliations. “With Navan, our finance team stopped chasing receipts and clarifying confusing fees,” said Pieper. “We now know the cost of every trip up front, and the price is the price. There are no hidden fees, no after-hours surprises, and no need to dispute invoices after the fact.”

Smarter policy and safer travelers

Automated policy controls and real-time alerts enable managers to oversee exceptions as they happen, while keeping bookings in policy by default.  “It’s a huge change from the old way, where managers would learn of issues only after the fact, and compliance was difficult to manage at scale,” said Pieper.

Navan’s integration with Clarivate’s duty of care system enables instant traveler tracking, quicker response in a crisis, and better communication with managers — making travel both safer and more compliant. “Being able to locate every traveler instantly when global events happen gives our risk and HR teams peace of mind,” said Pieper.

Fuel for sustainability and growth

Navan’s analytics now feed directly into ESG and SDG reporting, offering live insights by team and region. “Navan’s sustainability reporting means we can monitor emissions and make smarter choices about how and why we travel,” said Pieper. The clarity also enables ongoing negotiation with suppliers for cost and sustainability benefits.

“

Navan’s sustainability reporting means we can monitor emissions and make smarter choices about how and why we travel.

Wendy Pieper

Global Travel Program Lead

Looking to the future

Clarivate continues to benefit from Navan’s continual enhancements, with new features — such as advanced analytics, enhanced event management, and improved guest booking — designed to support evolving business needs. The unified platform is fully scalable and ready to accommodate further growth, new acquisitions, and future reporting requirements.