Change & Communications Manager

Location:London, UK

Department:Global Operations and Service (GOS)

We are customer-obsessed at Navan, and we move fast. We are constantly looking for ways to optimize the Travel & Expense customer experience, so our environment is dynamic, ever-evolving, and anything but traditional corporate.

To help our global colleague community feel informed, valued, and ready to take on the world, we’re seeking a forward-thinking Change & Communications Manager. Within our Centre of Excellence, you’ll connect colleagues to our purpose, culture, and operational goals.

You’ll create engaging communications that keep colleagues informed and aligned with what’s happening across the business, while maintaining our internal communications standards. You’ll also support end-to-end change management for initiatives of all sizes by developing tailored change plans and leading enablement that builds resilience.

What You’ll Do:

Manage communications and change requests: Assess and own incoming requests, keep them aligned with the strategic roadmap, and manage key communication channels day to day.
Create multimedia content: Produce engaging communications in formats such as video, newsletters, visual assets, and Slack updates.
Bring structure to change: Develop tailored communication and change plans for a diverse hybrid workforce. Turn complex organizational objectives, product changes, and operational updates into clear narratives and deliverables.
Build relationships and influence: Work as a trusted advisor, coach, and practitioner with stakeholders at all levels. Collaborate across teams and departments to understand the needs and impact of change and communications on colleagues.
Measure and improve performance: Analyze qualitative and quantitative data to assess the effectiveness of communications and change efforts. Measures may include asset-level engagement, colleague sentiment, and enablement time.

What We’re Looking For:

Relevant experience: At least two years of experience in change management or internal communications, and at least two years in customer service. Change management certification, such as Prosci or CCMP, and leadership experience are preferred.
Agility: Experience in a fast-paced travel, technology, or SaaS environment. You navigate ambiguity, adapt quickly, and are comfortable working with streamlined processes.
Storytelling and influence: Ability to turn complex operational information into compelling narratives and influence diverse stakeholders at all levels.
Cross-functional partnership: A track record of collaborating across teams to build alignment, engagement, and strong working relationships.
Digital fluency: Familiarity with modern communication channels such as Slack, video, and intranet, and interest in using AI tools to improve colleague enablement.
Data-informed approach: Comfortable using qualitative feedback and quantitative metrics to track performance, share insights, and adapt communication strategies.
Ownership and growth: Accountable, self-directed, and able to deliver against clear guardrails and deadlines, with a commitment to continuous learning.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.