Global Learning Content & Delivery Specialist

Location:Berlin, Germany; Gothenburg, Sweden; London, UK

Department:People

The Learning and Development Specialist helps Navan deliver its strategic and operational objectives by turning the global learning strategy into practical, effective learning experiences.

As part of the Navan Core and Navan Signature Global Learning Team, you will represent learners and the Learning and Development team on key global projects. You will contribute to the learning strategy and roadmap, then design and deliver the learning content and activities within your scope. You will own the development of learning materials, support training delivery as needed, and maintain the learning management system.

Your work will help Global Service and Operations teams put our service philosophy into practice: We provide industry-leading service so our customers have an exceptional, seamless travel and expense experience, while achieving unparalleled efficiency.

What You’ll Do:

As part of the Learning and Development team, you’ll support the Customer Experience organization by:

Partnering with learning content administrators and business stakeholders to build and deliver engaging new hire curricula and learning pathways for existing colleagues. Tailor learning to different learner profiles and business priorities, helping new hires reach competency efficiently without compromising quality.
Developing and maintaining learning content, supporting training delivery as needed, and keeping the learning management system and learning portfolio up to date. Coordinate stakeholder reviews and sign-off before content is published.
Working with the wider Learning and Development team and standards trainer to shape content plans and establish consistent formats and frameworks for learning across regions and delivery settings, including remote, hybrid, and in-person learning.
Delivering effective training that meets different learner needs and supports successful outcomes across regions and learning environments.
Conducting regular learning needs analyses and partnering with Navan Core and Navan Signature leaders to identify learning gaps and implement learning that reflects organizational needs and regional requirements.
Building feedback loops across Global Operations and Service to encourage, capture, and act on feedback about learning content and delivery.
Partnering with internal and external stakeholders, including CAPS and Product, to keep learning content current as products, regulations, sourcing strategies, and the travel industry change.
Continuously developing your knowledge of Navan, travel industry standards, and customer experience practices to keep learning content accurate and relevant.

What We’re Looking For:

Strategic learning partnership: Uses a strategic, analytical, and consultative approach to understand business needs and determine when learning is the right solution. Keeps programs aligned with business priorities and the global learning strategy.
Learning design and delivery: Applies Learning and Development principles to create clear, engaging programs for different learning needs. Uses effective design, testing, and delivery practices to achieve the intended outcomes.
Measurement and continuous improvement: Evaluates learning quality and impact, defines success measures with stakeholders, and uses performance data and learner feedback to improve programs and measure return on investment.
Customer and travel expertise: Understands how learning supports customer experience. Has customer service experience in a contact center or customer-facing role, and experience in a TMC or business travel role covering air, rail, car, and hotel products. Has advanced working knowledge of Sabre and Amadeus.
Facilitation and relevant experience: Communicates confidently and has experience presenting to and managing classes of 12 or more learners. Brings at least one year of experience in a Learning and Development Specialist or content role, and takes ownership of ongoing development.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.