Navan - Business Travel Solutions & Expense Management
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Manager, People Operations

Location:Sydney, AUS

Department:People

We're looking for a Manager, People Services & Operations to own and scale the systems, processes, and platforms that power our employee experience from the moment someone becomes a candidate through offboarding. This person will drive process improvements and automation, oversee global mobility and right-to-work operations, and serve as a key escalation point for complex or sensitive employee cases, all while managing a small People Services team.

The ideal candidate understands how People Operations, immigration, payroll, benefits, and compliance intersect across regions and can build scalable processes that deliver a consistent employee experience while managing risk.

What You'll Do

  • Lead, empower, and coach a small but mighty People Services team dedicated to seamless daily case management and high-impact projects while fostering continuous engagement and career development
  • Oversee service desk management, SLA oversight, ticket quality, CSAT, and continuous improvement
  • Establish and maintain data integrity processes, audit schedules, documentation, and compliance controls
  • Manage day-to-day Workday operations, including addressing escalated issues using consistent application of HR policies, owning process changes with operational excellence, and ensuring timely, accurate issue resolution ahead of payroll deadlines
  • Support and continuously improve global mobility programs, including immigration case coordination, relocations, cross-border transfers, visa support, right-to-work compliance, and mobility-related employee changes
  • Establish scalable workflows, service standards, communication protocols, and documentation for global mobility and employee lifecycle processes
  • Optimize processes across onboarding, offboarding, global mobility, and broader People Operations workflows
  • Identify and implement opportunities for automation, efficiency, and improved employee and manager support
  • Partner with Payroll, Tax, Employment Legal, IT, Talent, Security and external immigration providers, and business leaders to resolve complex, sensitive, or ambiguous employee matters
  • Partner closely with People Success on employee matters, business initiatives, and operational improvements, translating business needs into scalable People Services solutions and providing insights, guidance, and support/expertise

What We're Looking For

  • 4+ years of experience in HR/People Operations, HRIS, People Services, global mobility, or a related field; people management experience preferred
  • Experience supporting global mobility programs, immigration processes, right-to-work compliance, international hiring, relocations, or cross-border employee changes
  • Hands-on experience with Workday and HR service or ticketing platforms such as Serval, JIRA, ServiceNow, or similar
  • Understanding of how immigration, payroll, tax, benefits, and employment compliance intersect during global employee moves
  • Demonstrated experience managing service operations, including SLA tracking, data integrity, audits, workflow optimization, and automation
  • Experience leading or supporting system migrations, process harmonization, automation initiatives, or global mobility program improvements
  • Strong organizational skills and a track record of managing complex, detail-intensive workstreams without losing sight of deadlines or accuracy
  • Sound judgment and discretion when handling ambiguous, sensitive, or confidential employee matters
  • Excellent cross-functional communication skills and the ability to build effective partnerships across Payroll, Tax, Legal, IT, Talent, external providers, and business leaders
  • Demonstrated ownership, intellectual curiosity, and a proactive approach to resolving complex, ambiguous challenges



 

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. 

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. 

  • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. 

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.