Senior Event Travel Specialist

Location:London, UK

Department:Events

Purpose of the role

Due to the continued growth of our business, a full-time position has become available for a highly competent and experienced Senior Event Travel Specialist to work within the Event Travel division. The Event Travel division supports both the Events and Business Travel Departments, managing UK and global travel logistics for groups of 10-1,000+ passengers.

This role is suited to an experienced event travel professional with strong operational, client service and project management capabilities. The successful candidate will take ownership of a portfolio of smaller event travel projects from enquiry through to final reconciliation, whilst supporting Event Travel Managers on larger, more complex programmes. They will act as a subject matter expert within the team, providing guidance, support and mentoring to colleagues while consistently delivering exceptional client service and commercial value.

Key Responsibilities

Independently manage smaller event travel projects from initial brief through to final reconciliation.
Support Event Travel Managers on larger, more complex event travel programs.
Act as a primary point of contact for assigned clients, suppliers and internal stakeholders.
Create and manage group and individual travel reservations, ensuring accuracy across all systems and documentation.
Negotiate competitive fares, rates and terms with airline and ground transportation suppliers
Research travel options and provide cost-effective solutions aligned to client objectives and budgets
Deliver exceptional client service while ensuring agreed service levels and project milestones are achieved.
Lead client calls and meetings for assigned projects, providing proactive updates and recommendations.
Manage project timelines, deliverables and operational requirements to ensure successful delivery.
Monitor project budgets, track costs and ensure timely reconciliation and invoicing.
Identify risks and contribute to contingency planning to minimise disruption to client programs.
Work closely with Client Success Managers and internal stakeholders to support client retention and growth.
Contribute to departmental revenue and profitability objectives through effective project management and supplier negotiations.
Provide guidance, support and mentoring to Event Travel Specialists and new team members.
Share best practices, supplier knowledge and operational expertise across the Event Travel team.
Support continuous improvement initiatives, process enhancements and operational efficiencies.
Achieve agreed OKRs, service standards and financial targets.
Maintain strong knowledge of client accounts, industry trends and supplier developments.

Skills Required:

Proven experience within the travel industry, preferably in event, group or project based travel management.
Experience supporting multiple client accounts and managing competing priorities.
Demonstrated success in delivering high levels of client satisfaction and service excellence.
Strong GDS experience (Sabre, Amadeus).
Advanced knowledge of airline fares, ticketing, routing and group travel logistics.
Understanding of event registration platforms such as Cvent or similar technologies.
Strong working knowledge of Microsoft Office Suite, particularly Excel and Outlook.
Excellent client relationship management and communication skills.
Commercial awareness with the ability to identify value and profitability opportunities.
Exceptional attention to detail and accuracy.
Ability to manage multiple projects simultaneously while meeting deadlines.
Strong problem-solving and decision-making skills.
Ability to anticipate risks and implement practical solutions.
Confident presenter and communicator at all organisational levels.
Self-motivated, proactive and capable of working independently.
Collaborative team player who actively supports and develops colleagues.
Adaptable, resilient and able to perform effectively in a changing environment.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.