Content Specialist - Travel (GDS Mandatory)

Location:Delhi, IN

Department:Global Operations and Service (GOS)

About The Role:

This role exists to develop, drive, and evolve the standards for knowledge management in the Global Operations and Centre of Excellence Team. Your mission is to ensure Navan colleagues have access to accurate and reliable knowledge at the exact moment they need it.

You will act as a Content Architect, utilising AI and design principles to ensure information is presented in a format that is intuitive, searchable, and easy to understand to support unparalleled efficiency.

GO&S Knowledge Management Specialists support the development of team members towards our service philosophy:

We provide industry-leading service to our customers for them to have an exceptional and seamless travel and expense experience, while achieving unparalleled efficiency levels.

What you’ll be doing:

Knowledge Architecture: Ensure that all knowledge is formatted, tagged, and categorized appropriately using a structure that prioritizes rapid discovery and ease of use.
AI-Enhanced Value: Proactively use available AI analytics to drive value, identify critical knowledge gaps, and implement data-backed strategies to increase user activity within the knowledge base.
Creative Content Design: Utilize AI and modern design tools to create engaging, multimedia knowledge assets that improve information retention beyond traditional text-based articles.
Expert Article Writing: Be proficient in writing knowledge articles that translate complex technical processes into user-friendly content, ensuring all assets meet the standards outlined in the KM standard operating procedure.
Lifecycle Management: Set review dates for existing and new articles to ensure content remains accurate, and consolidate knowledge to avoid unnecessarily increasing the volume of articles.
Stakeholder Alignment: Collaborate with internal teams and knowledge owners to implement new knowledge requests and ensure all content is signed off as accurate before publishing.
Strategy & Insights: Support the Senior Manager in the design and delivery of the knowledge management strategy, tracking progress against key waypoints and reporting on continuous improvement opportunities.
Post-Training Support: Partner with the L&D team to ensure knowledge assets serve as a high-value resource that supports what has been trained to our colleagues.

What we’re looking for:

Creative Content Mastery: A proven track record in designing, writing, and creating knowledge content using industry best practices to deliver positive outcomes for users.
User-Centric Design: High problem-solving and structuring skills, with a specific ability to simplify complex technical areas for the end-user.
KM Professionalism: Holds a recognized Knowledge Management certification (e.g., KMI, CKM, or KCS) or demonstrates a commitment to working toward one to maintain industry-leading standards.
Self-Driven Innovation: A self-starter who uses initiative to spot opportunities, utilizing AI and data to make a positive impact on how the business accesses information.
Collaboration: A team player capable of working with diverse opinions to find the best path forward for knowledge solutions.
Industry Context: Experience within a Leisure or Business Travel role and a solid understanding of different learning styles within a contact center or customer-facing environment.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.