Navan - Business Travel Solutions & Expense Management
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Travel Operations Coordinator

Location:Gurugram, IN

Department:Account Management/Customer Success

The Travel Operations Support Analyst is responsible for providing comprehensive support for travel-related operations within the organization. This role involves analyzing and improving travel systems, troubleshooting issues, and supporting the broader travel team. The analyst will work closely with internal departments, and clients to ensure the efficient operation of corporate back office travel systems and processes.

What You'll Do:

  1. Data Analysis and Reporting:
    • Collect and analyze data from the travel management system to generate reports on travel expenditures, travel patterns, and policy compliance.
    • Prepare monthly or quarterly reports for management to evaluate the effectiveness of travel programs.
    • Updating of SLA’s to track and monitor the success of the travel program
    • Auditing of booking platform to ensure consistency in line with travel policies
  2. Communication & Support:
    • Liaise with travel partners and other third-party suppliers to provide any updates to travel security updates and resolve any data or traveller profile related problems or discrepancies.
    • Provide general administrative support to the Travel Operations team as required.
  3. Training and Documentation:
    • Develop and maintain training materials related to travel operations back off processes and policies.
    • Document all travel-related processes and procedures to ensure consistency and compliance across the organization.
  4. Monitoring & Continuous Improvement:
    • Continuously assess and suggest improvements to travel processes to enhance efficiency, reduce costs, and improve the overall traveler experience.
    • Stay up-to-date with industry trends and technologies in travel management.
    • Assist with case management resolution in a timely manner and follow up any outstanding tickets

What We're Looking For:

  • Education: Bachelor’s degree in Business, Hospitality, Travel Management, or related field (or equivalent work experience).
  • Experience: 2+ years of experience in travel operations, corporate travel management, or related field.
  • Skills:
    • Strong knowledge of travel management systems/processes
    • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
    • Excellent problem-solving and analytical skills.
    • Strong attention to detail and organizational skills.
    • Knowledge of corporate travel policies and industry best practices.
    • Ability to manage multiple tasks and prioritize effectively.
    • Exceptional communication and interpersonal skills.
    • Analytical mindset with the ability to derive insights from travel data.
    • Ability to work independently as well as part of a team.

Preferred Qualifications:

  • Experience with travel systems
  • Familiarity with travel data analytics and reporting tools.
  • Project management experience.
  • Knowledge of global travel regulations and industry standards.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.