Travel Operations Manager

Location:Delhi, IN

Department:Global Operations and Service (GOS)

About the Role:

We are looking for a Manager of Travel Operations Back-Office to lead, motivate and develop our team of analysts focused on BSP/ARC reconciliation and debit/credit memo dispute/loss management. In this role, you will be responsible for overseeing daily operations, setting clear performance goals, and fostering a collaborative, high-performing team environment. The ideal candidate is a strong communicator with a proven track record of effective leadership, conflict resolution, and strategic thinking. Your ultimate goal will be to maximise team productivity, ensure high-quality outputs, and help individual team members reach their full potential while aligning with Navan's core values and business objectives. As a subject matter expert in IATA/BSP and ARC settlement operations, you will ensure Navan's global accounts are accurately reconciled, fully compliant, and seamlessly integrated with our back-office systems.

What You'll Do:
• Lead a team handling critical reconciliation, settlement, and dispute processes. Maintain Navan's IATA/IATAN process compliances.

• Troubleshoot financial discrepancies and help scale our enterprise-grade back-office systems.

What We're Looking For:

• Deep expertise in BSP/ARC, Debit/Credit memo processes and BSP/IAR Operations.

• Collaborate across cross-functional teams and external partners to optimize collections and reduce bad debt exposure

• Hands-on proficiency with GDS platforms (Sabre/Amadeus), NDC, and reconciliation systems.

• A collaborative leader who thrives in fast-paced environments and loves building robust, scalable processes and drives process efficiencies

Key Responsibilities:

- Reconciliation and Compliance:

o Build and execute processes for accurate and timely reconciliation of ARC & BSP accounts worldwide.
o Develop tools and reporting procedures to automate billing, remittance and reconciliation of partner agency billings.
o Ensure strict adherence to BSP/IAR regulatory standards, including the timely submission of all required reports.

- Risk Management and Process Improvement:

o Establish internal controls and operational redundancies to safeguard settlement workflows..
o Analyze reconciliation variances, identify root causes, and implement swift corrective actions.
o Conduct periodic audits to verify accuracy and compliance with industry regulations.

- Contribute to process improvement initiatives to enhance efficiency and scalability in settlement workflows.

- Stakeholder Collaboration and Reporting:

o Partner with Finance, Operations, and Product teams to align reconciliation processes and data reporting needs
o Prepare executive reports highlighting key financial trends, operational risks, and process improvements
o Track and produce KPI reports across all processes while actively managing team OKRs.

- Operations & Performance Management

o Set clear, measurable individual and team goals (KPIs/OKRs) aligned with company objectives.
o Monitor team workflows, delegate tasks effectively, and optimize resource allocation to ensure deadlines are met.
o Track and report on team performance metrics to senior leadership on a weekly/monthly basis.
o Identify bottlenecks in current processes and implement continuous improvement strategies to boost efficiency and quality.

- Training and Knowledge Sharing

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.