Navan - Business Travel Solutions & Expense Management
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Operations Analyst - Hotel Rating

Location:Delhi, IN

Department:Global Operations and Service (GOS)

About the role: 

Navan is rapidly growing, expanding its platform across multiple points of sale and GDS systems. As a Travel Operations Analyst - Hotel rate loading you will play a critical role in configuring and maintaining accurate rate access codes, managing hotel chain data, and ensuring smooth operations for our global hotel and lodging solutions. You’ll work closely with Client Success, Operational teams, GDS partners, and hotel suppliers and will ensure our customers rates are accurately filed and bookings reflect negotiated discounts..

What you'll do:

  • Hotel Rate Loading and Contract Management:
    • Ensure all negotiated hotel rates and requirements are accurately and promptly loaded into the GDS systems and Navan platform
    • Conduct quality assurance checks to ensure rate accuracy in GDS and Navan tools.
    • Manage and resolve service requests and bug cases raised in JIRA, ensuring timely and effective solutions.
    • Create and maintain customer rate access codes in Sabre, Amadeus, Salesforce, and internal tools.
    • Manage hotel chain customer tables in Sabre and Amadeus, ensuring data accuracy and completeness.
  • Issue Resolution and Troubleshooting:
    • Collaborate with hotel partners to troubleshoot errors in rate loading that cannot be resolved by the WNS team.
    • Act as the primary point of contact for internal teams on inquiries related to customer-negotiated fares, contract rates, and rate issues.
    • Collaborate with the Product and engineering teams to identify and resolve rate display or pricing discrepancies and prioritise known issues/bugs. 
  • Quality Assurance:

    • Escalate any deviations or process concerns to the manager for resolution.
  • Operational Support:
    • Support other areas of Hotel operations beyond corporate rate loading as required.

What we're looking for:

  • Technical Expertise:
    • 2+ years of hands-on GDS experience in Sabre and Amadeus, with a strong understanding of rate access codes and hotel chain configurations.
    • Experience working with both ARC and BSP points of sale.
  • Industry Knowledge:
    • Familiarity with hotel brands, families, and rate management practices.
  • Problem-Solving and Attention to Detail:
    • Exceptional attention to detail with a creative and methodical approach to problem-solving.
  • Collaboration and Communication Skills:
    • Clear and concise oral and written communication skills for effective cross-team and partner collaboration.
    • A strong team player with a proactive and supportive approach to knowledge sharing.
  • Organizational Skills:
    • Strong organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment.

 

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.