Business Travel Consultant - English Speaking (Alphaville, SP)

Location:São Paulo, Brazil

Department:Global Operations and Service (GOS)

A Navan é uma plataforma global de viagens e despesas corporativas, utilizada por mais de 12.500 empresas e com cerca de 3.700 colaboradores no mundo todo. Sua tecnologia conecta reservas, pagamentos e gestão de despesas para simplificar as viagens de negócios. Na equipe de Travel Experience no Brasil, você ajudará a levar essa experiência a viajantes de diferentes países e contribuirá para aprimorar uma plataforma de alcance global.

O que Você Fará:

  • Atender viajantes corporativos por chat, telefone e e-mail, com clareza, agilidade e empatia
  • Apoiar reservas e alterações de voos, hotéis, carros e outros serviços relacionados à viagem
  • Avaliar as necessidades, a urgência e as preferências de cada viajante
  • Atuar em situações como alterações, cancelamentos, problemas com reservas e outros imprevistos
  • Acompanhar solicitações até a resolução e cumprir os acordos de nível de serviço (SLAs)
  • Consultar fornecedores, sistemas e políticas de viagem para encontrar soluções adequadas
  • Seguir as políticas da Navan e as orientações específicas de cada cliente
  • Compartilhar com as equipes internas observações sobre dúvidas recorrentes, processos e oportunidades de melhoria
  • Participar de treinamentos e reuniões sobre produtos, fornecedores e práticas do setor

O que Buscamos:

  • Experiência prática em agência de viagens Consultor(a), com foco em reservas aéreas e hoteleiras
  • Bom conhecimento prévio em GDS, Sabre e Amadeus
  • Experiência com atendimento ao cliente e capacidade de conduzir solicitações simultâneas
  • Boa comunicação oral e escrita
  • Organização, atenção aos detalhes e raciocínio lógico
  • Capacidade de priorizar demandas, lidar com imprevistos e buscar soluções com autonomia
  • Disponibilidade para trabalhar presencialmente em Alphaville, Barueri, 100% presencial
  • Inglês funcional para compreender sistemas e comunicações de trabalho e, quando necessário, apoiar viajantes ou interagir com equipes internacionais
 

Diferenciais:

  • Experiência com portais de companhias aéreas e fornecedores utilizados no Brasil
  • Familiaridade com plataformas hoteleiras, como Omnibees
  • Experiência em TMCs ou em atendimento a viajantes corporativos
  • Inglês além do nível funcional descrito acima

O que oferecemos:

  • Salário competitivo com seu cargo e nível de conhecimento
  • Presencial no escritório em Alphaville (Barueri/SP) 
  • Horário comercial
  • Oportunidade real de crescimento (com plano de carreira e especialização)
  • Contato direto com lideranças da empresa
  • Participação em uma empresa consolidada globalmente.

 

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. 

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. 

  • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. 

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.