Clear Exceptions and Close Your Expense Queue in Seconds

There’s no profit in chasing a missing $17 rideshare receipt. Yet finance teams do it every day. Legacy tools force you to touch every exception — manually routing flags, pasting policy reminders into emails, and refreshing dashboards to see if travelers complied. It’s a workflow built for a pre‑AI, pre‑integrated T&E world. Today, it ends.

Instead of chasing every exception, why not prevent the queue from filling up in the first place? Because Navan brings travel, payments, and expense data and controls under one roof, 90% of transaction expenses types get auto-coded correctly, and 73% of all expenses are in-policy and don’t require any human intervention*.

But what about the remaining 27%? The missing receipts, out-of-policy spend, and exceptions.

Today, we’re introducing a suite of AI-powered features designed to act as a companion for finance admins and expense reviewers. These features organize your expense approval workflow and provide the context you need to make decisions in seconds, not minutes.

One-Click Fixes: Suggested Actions and Responses

When a questionable transaction hits your queue, the bottleneck isn't the flag itself. The friction is the investigation: looking up the traveler's itinerary, cross-referencing your meal policy, and drafting a follow-up message or whether or not to approve or deny it.

Navan’s new suggested actions and responses eliminate this investigative loop. The AI maps specific transactions against three distinct data points:

• Your specific company policy
• Historical actions you’ve taken on similar expenses
• Individual employee behavior patterns

Let’s dig into how each one works.

Suggested Actions

Above: Examples of suggested actions provided by Navan AI

Admins now see a suggested action — Approve, Reject, or Request more info — paired with a rationale based on deep T&E context. For example, if an employee forgot a receipt for a $75 rail transaction, the system doesn't just flag it. It cites the exact policy and recommends what action you should take. Over the past three months, reviewers have accepted 91% of the system’s suggested actions.

Watch a demo of suggested actions below:

Suggested Responses

Above: Example of a suggested response provided by Navan AI that was sent by the customer

Suggested responses bring the same T&E and past behavior context to eliminate manual follow messages. Simply click “Request more info” and our AI generates a customized message, following the admin’s tone and style and in multiple languages, as applicable. Over the past three months, 60% of suggestions are accepted without single modifications. And if you want to edit, you retain full control before the message is sent. Think of suggested responses as your own personal ghost writer, trained on your T&E data and writing habits.

Watch a demo of suggested responses below:

Routing That Does the Chasing for You

One of the biggest productivity killers in finance is "status-checking." Did Sally the sales rep upload the missing receipt? Did Frank add participant information for that dinner? You shouldn't have to manually confirm if an employee finally uploaded their missing documentation.

Once the employee provides the requested information, the transaction automatically returns to your review queue or completes its journey based on the new data. You only see what actually requires your eyes, keeping the task queue focused on high-stakes exceptions rather than clerical follow-ups.

Your review queue now goes from "Info requested" to "Flagged" in a flash:

AI Assisted, Human Controlled

For AI to give you expense review superpowers, trust and context are critical. Your expense admin companion does the pre-work, but you remain the final point of approval.

Stop investigating exceptions. Start clearing them. Book a demo today.

*Based on Navan platform data from Jan. 1–Dec. 18, 2025.