Tronox Gains Global Visibility & Consistent Agent Support with Navan
With mines and manufacturing facilities located worldwide, often in rural destinations, Tronox needed a single, global TMC with experienced travel agent support, rich data, clear visibility, and real-time notifications — features that only Navan could provide.
Tronox’s facilities are located far outside the city centers that many business travelers visit for work. The company is headquartered in New York City, but its largest U.S. locations are in Hamilton, Mississippi — 2.5 hours south of Memphis — and outside of Oklahoma City. The team regularly flies to destinations across Australia, Africa, South America, and the Middle East.
Challenges
- •Multiple, disparate solutions for each country
- •Time-consuming booking process
- •Lack of data and insights into travel
- •Lack of information/context
Results with Navan
- •Single, global platform
- •24/7/365 dedicated team of travel agents
- •Comprehensive travel & bookings reporting
- •Real-time alerts and notifications
Solving for Disparate Solutions
Before implementing Navan, every country in which Tronox operated had its own travel vendor and TMC. “Each system did things their own way, which obviously made things really challenging for me,” explains Robert Church Jr., Head of Global Mobility.
By using Navan, the data flows smoothly throughout the entire system and is exportable for seamless data manipulation.
Gaining Global, Data-Driven Insights
By switching to a single, global solution, Bob gained the insights and notifications he needed to track where travelers went, how they stayed, and what they needed to come home.
With the Admin Dashboard, all of that data is in one place. Bob can run a report and immediately access information, then use it monthly and quarterly to better understand his team’s travel patterns.
Accelerated Need for Agent Support
Because Tronox’s travelers have unique itineraries, they experienced frequent flight cancellations and changes. It had become challenging for them to keep track of their trips, and they couldn’t effectively manage their travel when disruptions occured. With Navan, they can easily make changes on their own or contact agent support 24/7/365.
"Our employees now have a team of dedicated Navan travel agents who monitor their messages 24/7. They’ve already developed relationships with the agents."
Robert Church Jr.
Senior Manager, Head of Global Mobility