TripActions Terms of Service - Small Business

February 11, 2019

These terms of service (“Agreement”) form a legal agreement between you (including, the legal entity which you represent or act for) (“Customer”) and TripActions, Inc. (“TripActions”) and sets forth the terms and conditions governing Customer’s access to and use of the Subscription Services (as defined below). By clicking “I Accept” or by using the Subscription Services, Customer agrees to be bound by this Agreement, as may be amended by TripActions from time to time.


1.1. “Authorized User” means an employee, advisor, or agent of Customer, or other individual authorized by Customer, that has (i) been assigned a unique username-password combination to access and use the Subscription Services, and (ii) downloaded and registered through the Platform to access and use the Subscription Services.

1.2. “Confidential Information” means any written, machine-reproducible and/or visual materials that (i) are clearly labeled as proprietary or confidential, (ii) are identified as proprietary or confidential at the time of its disclosure or in a writing provided within thirty (30) days after disclosure, or (iii) which should reasonably be understood to be confidential given the nature and circumstances of its disclosure, provided that Confidential Information shall not include information that: (a) is or becomes publicly known through no act or omission of the receiving party; (b) was in the receiving party’s lawful possession prior to the disclosure; (c) is rightfully disclosed to the receiving party by a third party without restriction on disclosure; or (d) is independently developed by the receiving party, which independent development can be shown by written evidence.

1.3. “Confirmation Email” means the electronic confirmation sent to the email address indicated by Customer at sign-up, which contains the Subscription Services start date and pricing information and provides a reference link to this Agreement.

1.4. “Customer Data” means any data input into and/or stored by the Subscription Services by or for Customer or Authorized Users, including data and information about Customers’ employees who use the Subscription Services as Authorized Users, and including Shared Information (defined in Section 2.6). Customer Data is Confidential Information of Customer.

1.5. “Extension” means a browser extension or plugin developed by TripActions and downloaded by Authorized Users to enable Authorized Users to book Travel Services (as defined in Section 2.6) outside the TripActions website or mobile application but within the corporate travel program of Customer.

1.6. “Fees” mean the amounts Customer pays for access to and use of the Subscription Services, including any Booking Fees, Management Fee (as defined below), and any late fees.

1.7. “Intellectual Property Rights” means patent rights (including, without limitation, patent applications and disclosures), copyrights, trade secrets, moral rights know-how, and any other intellectual property rights recognized in any country or jurisdiction in the world.

1.8. “Onboarding Services” means the functionality available to Customer through the sign-up process and on the Platform, for Customer to configure and roll out the Subscription Services to Authorized Users.

1.9. “Platform” means the TripActions website located at or the TripActions mobile application, and includes any Extension TripActions elects to make it available.

1.10. “Software” means any TripActions or third-party software used by TripActions to provide the Subscription Services.

1.11. “Subscription Services” means the corporate travel management services provided by TripActions through the Platform, which includes the Onboarding Services, and the functionality for Authorized Users to search for and book corporate travel, submit travel expenses, and access 24/7/365 traveler support; as well administrative functionality including real-time reporting, admin account management, and general corporate customer support.


2.1. Employer Account. To access the features of the Subscription Services, Customer must register for an account (the “Employer Account”) through the Onboarding Services. Customer is responsible for maintaining the confidentiality of its account and password and Customer agrees to accept responsibility for all activities that occur under its Employer Account, except for such activities that are the direct result of acts by TripActions. If Customer has reason to believe that its Employer Account is no longer secure, then it shall notify TripActions as soon as possible.

2.2. Subscription Services. TripActions will provide the Subscription Services in accordance with this Agreement, commencing on the date you sign up for the Subscription Services and receive the Confirmation Email, and continuing until such time as Customer cancels the Employer Account or this Agreement is otherwise terminated hereunder. Customer may access and use the Subscription Services solely for its internal business purposes and such access and use is expressly limited to the Authorized Users of Customer.

2.3. Restrictions. Customer shall not attempt to interfere with or disrupt the Subscription Services or the Software or attempt to gain access to any systems or networks that connect thereto (except as required to access and use the Subscription Services). Customer shall not allow access to or use of the Subscription Services by anyone other than Authorized Users. Customer shall not: (a) copy, modify or distribute any portion of the Subscription Services or Software; (b) rent, lease, or provide access to the Subscription Services on a time-share or service bureau basis; or (c) transfer any of its rights hereunder (except as specified in Section 12.8).

2.4. Acceptable Use Policies. Customer shall use the Subscription Services exclusively for authorized and legal purposes, consistent with all applicable laws, regulations and the rights of others. Customer may not, and shall ensure that Authorized Users do not, use the Subscription Services in any manner that would cause injury to TripActions or to any third party. Customer shall not use the Subscription Services to transmit any bulk unsolicited commercial communications. Customer shall, and shall ensure that its Authorized Users, keep confidential and do not disclose to any third parties any user identifications, account numbers and account profiles. Customer shall be responsible for the compliance of its Authorized Users with Customer’s travel expense and payment policies, including but not limited to in-policy selection of travel options by Authorized Users, proper use of Customer’s corporate credit card by Authorized Users, and proper submission and substantiation of travel expenses by Authorized Users for reimbursement by Customer. Customer acknowledges that the Subscription Services are not designed, intended or authorized for use in hazardous or mission-critical circumstances or for uses requiring fail-safe performance or where failure could lead to death, personal injury or environmental damage, and Customer shall not use the Subscription Services for such purposes or under such circumstances.

2.5. Data Maintenance and Backup Procedures. The TripActions platform is not intended to be a failsafe data warehouse or data back-up solution. In the event of any loss or corruption of Customer Data, TripActions shall use its commercially reasonable efforts to restore the lost or corrupted Customer Data from the latest backup of such Customer Data maintained by TripActions. TripActions’ failure to restore lost or corrupted data shall not be considered a breach of this Agreement.

2.6. Travel Services

2.7. Rewards Program. If Customer elects to enable the TripActions Rewards Program for Authorized Users, Customer agrees that the following terms will apply:


3.1. Cooperation and Assistance. Customer shall at all times: (a) provide TripActions with good faith cooperation and access to such information and personnel assistance as may be reasonably required by TripActions in order to provide the Onboarding Services and Subscription Services from time to time; and (b) carry out in a timely manner all other Customer responsibilities set forth in this Agreement.

3.2. Marketing Support. Customer grants to TripActions a non-exclusive, non-transferable (except as permitted under Section 12.8), revocable, limited right to use the Customer name, trademarks, and logos (collectively, the “Customer Marks”) in accordance with any Customer trademark and logo use guidelines that Customer provides to TripActions. Any public use by TripActions of the Customer Marks shall be subject to Customer’s prior consent, except that TripActions may use the Customer Marks to identify Customer as a customer of TripActions, including on the TripActions corporate website. All goodwill developed from such use shall be solely for the benefit of Customer.

3.3. Enforcement. Customer shall ensure that all Authorized Users acting on behalf of Customer comply with this Agreement, including, without limitation, with Customer’s obligations set forth in Sections 2.3 and 2.4. Customer shall promptly notify TripActions of any suspected or alleged violation of this Agreement by an Authorized User, and shall cooperate with TripActions with respect to TripActions’ resulting investigation and any actions to enforce this Agreement. TripActions may suspend or terminate any Authorized User’s access to the Subscription Services upon notice to Customer in the event that TripActions reasonably determines that such Authorized User has violated this Agreement or has otherwise violated the law. Customer shall be liable for any violation of this Agreement by any Authorized User acting on Customer’s behalf.

3.4. Telecommunications and Internet Services. Customer acknowledges and agrees that Customer’s and its Authorized Users’ use of the Subscription Services is dependent upon access to telecommunications and Internet services. Customer shall be solely responsible for acquiring and maintaining all telecommunications and Internet services and other hardware and software required to access and use the Subscription Services, including, without limitation, any and all costs, fees, expenses, and taxes of any kind related to the foregoing. TripActions shall not be responsible for any loss or corruption of data, lost communications, or any other loss or damage of any kind arising from any such telecommunications and Internet services.

3.5. License to Customer Data. The Subscription Services permits Customer or Authorized Users to import and process data and information related to the Customer’s corporate travel program and Authorized Users’ personal information (collectively, the “Customer Data”). Customer Data includes data derived from Customer Data, but does not include non-identifiable data or metadata associated solely with the behaviors or actions of Authorized Users with the Subscription Services. By importing or processing Customer Data, Customer grants to TripActions the right and license to reproduce, distribute, modify, and adapt Customer’s Data solely for the purpose of providing the Subscription Services to Customer, including the right to disclose Customer Data TripActions’ subcontractors as necessary to provide the Subscription Services to Customer as well as to Travel Service Providers when necessary to facilitate the purchase or provision of Travel Services by an Authorized User. TripActions will not use, display, disclose or transfer Customer Data in a manner that specifically identifies Customer or an Authorized User without Customer’s consent, except as otherwise set forth in this Section 3.5. TripActions may use, display, store, disclose or transfer Customer Data as may be required by law or legal process, or to protect TripActions’ rights or property (including without limitation, enforcement of TripActions’ agreements) or the rights, property, or safety of any person or entity, provided that, where permitted by law, TripActions shall provide reasonable notice to Customer of any such disclosure.

3.6. Representations and Warranties with Respect to Customer Data. With respect to any Customer Data that Customer imports, stores, or processes through TripActions, Customer represents, and warrants that:


4.1. Fees; Late Payment. Customer shall pay the Fees as set forth in the Confirmation Email, using the method described therein or as selected by Customer on the TripActions Platform. Customer is responsible for maintaining complete and accurate billing and contact information and notifying TripActions of any changes to such information. If TripActions is unable to charge the Fees to the payment information on file or if the Fees are otherwise overdue, TripActions shall have the right to (i) apply interest on past due amounts at the rate of one and one half percent (1.5%) per month, but in no event greater than the highest rate of interest allowed by law, calculated from the date such amount was due until the date that payment is received by TripActions, and (ii) suspend Customer’s access to the Subscription Services if Fees remain overdue after reasonable notice is provided to Customer. TripActions shall not pursue its rights in the foregoing sentence with respect to Fees that are under a reasonable good faith dispute which Customer is cooperating diligently to resolve. If undisputed Fees remain overdue for 90 days or more, Customer shall be obligated to reimburse TripActions for the reasonable costs of collection, including reasonable fees and expenses of attorneys. Invoices will be sent by email only to the address indicated by Customer in the Employer Account. All Fees are non-refundable.

4.2. Taxes. All amounts and fees stated or referred to in this Agreement, are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including, without limitation, VAT) (collectively, “Taxes”). Customer shall be responsible for payment of all Taxes and any related interest and/or penalties resulting from any Fees, other than any taxes based on TripActions’ net income. With respect to Taxes charged on or applicable to the purchase or sale of Travel Services, TripActions shall reflect such Taxes in invoices and/or in the reporting available to Customer on the TripActions Platform, and Customer shall be responsible for the payment of all such Taxes.

4.3. Local Currency. All Booking Fees will be invoiced in the same currency applicable to the purchase of Travel Services. To the extent a currency conversion is required, the conversion will be undertaken at the time of the purchase, at the exchange rate applicable at that time. Rewards Program Funds and Management Fees (if applicable) will be invoiced in US Dollars.

4.4. Changes in Pricing. If a change in governing law, currency fluctuation, or travel industry conditions directly results in a significant increase in TripActions’ costs to provide the Subscription Services, TripActions shall have the right to adjust the Fees in proportion to the impact of the change. TripActions will notify Customer of any such pricing adjustment in writing and provide reasonable supporting documentation substantiating the basis for the adjustment (“Adjustment Notice”). In each case, Customer shall be entitled to request in writing a good faith renegotiation of the Fees. If upon 30 days from the receipt of such Adjustment Notice, Customer has not requested renegotiation, the respective pricing adjustment shall be deemed accepted by Customer. If upon 30 days from the receipt of such Adjustment Notice, Customer has requested renegotiation, but the Parties remain unsuccessful in renegotiating mutually satisfactory terms, either Party shall have the right to terminate Agreement at any time thereafter.

4.4. Changes in Pricing. If a change in governing law, currency fluctuation, or travel industry conditions directly results in a significant increase in TripActions’ costs to provide the Subscription Services, TripActions shall have the right to adjust the Fees in proportion to the impact of the change. TripActions will notify Customer of any such pricing adjustment in writing and provide reasonable supporting documentation substantiating the basis for the adjustment (“Adjustment Notice”). In each case, Customer shall be entitled to request in writing a good faith renegotiation of the Fees. If upon 30 days from the receipt of such Adjustment Notice, Customer has not requested renegotiation, the respective pricing adjustment shall be deemed accepted by Customer. If upon 30 days from the receipt of such Adjustment Notice, Customer has requested renegotiation, but the Parties remain unsuccessful in renegotiating mutually satisfactory terms, either Party shall have the right to terminate Agreement at any time thereafter.


As between TripActions and Customer, the Subscription Services and Software (and all copies of the Software), and all Intellectual Property Rights therein or relating thereto, are and shall remain the exclusive property of TripActions or its licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), products, software, services, and all other elements of the Subscription Services and Software provided by TripActions (the “Materials”) are protected by all relevant intellectual property and proprietary rights and applicable laws. Except for the Customer Data, all Materials contained in the Subscription Service are the property of TripActions or its third-party licensors. Except as expressly authorized by TripActions, Customer may not make use of the Materials. TripActions reserves all rights to the Materials not expressly granted in this Agreement.


During the Term and for a period of two (2) years after expiration or termination of this Agreement, neither party shall make the other’s Confidential Information available to any third party or use the other’s Confidential Information for any purposes other than exercising its rights and performing its obligations under this Agreement. Neither party shall disclose Confidential Information except to such party’s advisors, accountants, attorneys, investors (and prospective investors), and prospective acquirers as have a reasonable need to know such information, provided that any such third parties shall, before they may access such information, either (a) execute a binding agreement to keep such information confidential or (b) be subject to a professional obligation to maintain the confidentiality of such information. Each party shall take all reasonable steps to ensure that the other’s Confidential Information is not disclosed or distributed by its employees or agents in violation of the terms of this Agreement, but in no event will either party use less effort to protect the Confidential Information of the other party than it uses to protect its own Confidential Information of like importance. Each party will ensure that any agents or subcontractors that are permitted to access any of the other’s Confidential Information are legally bound to comply with the obligations set forth herein. Notwithstanding the foregoing, Confidential Information may be disclosed as required by any governmental agency, provided that before disclosing such information the disclosing party must provide (to the extent permitted by applicable law) the non-disclosing party with sufficient advance notice of the agency’s request for the information to enable the non-disclosing party to exercise any rights it may have to challenge or limit the agency’s authority to receive such Confidential Information.


7.1. Warranty for Subscription Services. TripActions warrants that the Subscription Services will substantially conform to the functionality set forth herein, and that the Subscription Services shall be provided in a professional and workmanlike manner, in compliance with all applicable laws.

7.2. Customer Use and Data Disclaimer. TripActions shall have no liability for any claims, losses, or damage caused by errors or omissions in any information provided to TripActions by Customer or by any Authorized User in connection with the Subscription Services. Except as otherwise set forth herein, TripActions expressly disclaims any and all liability in connection with Customer Data. TripActions is under no obligation to edit or control Customer Data that Customer imports to or the Subscription Services. TripActions may, at any time without prior notice, remove any Customer Data that violates this Agreement or applicable law, or which violates the rights of a third party or TripActions. TripActions shall have no liability for any acts taken by Customer or an Authorized User in violation of the Acceptable Use Policies described in Section 2.4, including but not limited to an Authorized User’s misuse of Customer’s corporate credit card or violation of Customer’s travel and expense policies.

7.3. Third Party Services Disclaimer. TripActions does not guarantee the accuracy of the information and description of the Travel Services displayed on the Subscription Services (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). TripActions disclaims any and all liability for any errors or other inaccuracies relating to the Travel Services except to the extent such errors are caused by or introduced by an act of TripActions. TripActions expressly reserves the right to correct any pricing errors on the Subscription Services and/or pending reservations made under an incorrect price.

7.4. Algorithm Disclaimer. The Subscription Services make use of certain proprietary algorithms (collectively, the “Algorithm”) that take into account factors such as Customer policy, Authorized User profiles and behavior, current market conditions, and other relevant factors to determine dynamic travel policy limits, market price, price to beat, Rewards availability and amounts, sorting of Travel Services results, availability of special products and discounts, or other features. Customer acknowledges that the Algorithm may display different results for different Authorized Users, locations, dates, and other elements. TripActions does not guarantee that the Algorithm will be error-free.

7.5. Travel Disclaimer. By offering reservations for Travel Services via the Subscription Services, in particular for international destinations, TripActions does not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations. The Travel Service Providers are independent contractors and not agents, subcontractors, or employees of TripActions. TripActions disclaims all liability relating to the actions or inactions of Travel Service Providers or to any Travel Services, including any actions or inactions that result in any personal injuries, death, property damage, or other damages to Customer or an Authorized User. TripActions has no liability to Customer or its Authorized Users and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond TripActions’ control.

7.6. General Disclaimer. Except as expressly provided in Section 7.1, TripActions makes no representations or warranties of any kind whatsoever, express or implied, in connection with this Agreement or the Subscription Services. Without limiting the foregoing, except as expressly provided in Section 7.1, TripActions disclaims any warranty that the Subscription Services will be error free or uninterrupted or that all errors will be corrected. TripActions further disclaims any and all warranties with respect to the Subscription Services as to merchantability, accuracy of any information provided, or fitness for a particular purpose, or non-infringement. TripActions further disclaims any and all warranties arising from course of dealing or usage of trade. No advice or information, including but not limited to tax advice and reporting responsibilities, whether oral or written, obtained from TripActions or elsewhere shall create any warranty not expressly stated in this Agreement. In jurisdictions that by law do not allow the exclusion of certain warranties in certain circumstances, the disclaimers in this Section 7.6 and elsewhere in this Agreement shall be construed to comply with such applicable law.


8.1. Term. This Agreement shall commence on the date Customer completes the sign-up process through the Onboarding Services, and shall continue until such time as Customer cancels the Employer Account, unless terminated earlier as provided in this Agreement (the “Term”). Customer may begin using the Subscription Services at any time after the commencement of the Term.

8.2. Termination for Convenience. At any time, Customer may terminate this Agreement, effective immediately, by cancelling their Employer Account. Customer may, in its sole discretion, elect to offer TripActions advance notice of any such termination, and if so, TripActions will reasonably cooperate with Customer, in a wind-down of services prior to such termination. TripActions may immediately suspend or terminate Customer’s access to the Subscription Services, by written notice to Customer, in the event that (i) TripActions determines on the basis of reasonable evidence that the Subscription Services are being used for fraudulent or criminal activities, or in violation of any applicable law or regulation, or (ii) in the event that a governmental, legal or other law enforcement authority so requires, or instructs TripActions to terminate or suspend services to Customer. In the event TripActions suspects or anticipates such termination, TripActions will, to the extent practical under the circumstances, use commercially reasonable efforts to provide Customer with prior written notice of the same and an opportunity to cure the same prior to (and in avoidance of) termination; provided that Customer acknowledges that under certain circumstances such prior notice and/or cure period may not be possible or practical. Outside of the circumstances described above, TripActions may only terminate the Agreement to provide Subscription Services to Customer with ninety (90) days prior notice. In no event shall any termination relieve Customer of the obligation to pay any undisputed Fees payable to TripActions for the period prior to the effective date of termination or cancellation.

8.3. Termination for Breach. If either Party commits a material breach of its obligations in this Agreement (including payment obligations), the non-defaulting Party may give written notice to the defaulting Party specifying the nature of the default, and if such default is not remedied, or substantial efforts are not made to remedy such default, within thirty (30) days from the receipt of such notice, then the non-defaulting Party shall have the right to immediately terminate this Agreement by written notice. In the event of any termination for breach by Customer, Customer shall be entitled to a pro-rated refund of Fees paid until the date of termination.

8.4. Termination for Insolvency. Notwithstanding anything hereinabove set forth, either Party may terminate this Agreement immediately by providing written notice to the other Party in the event the other Party becomes insolvent, makes an assignment for the benefit of creditors, ceases to do business, or if any bankruptcy, reorganization, arrangement, insolvency, liquidation proceeding, or other proceeding under any bankruptcy or other law for the relief of debtors is instituted by or against such Party.

8.5. Rights and Obligations Upon Expiration or Termination. Upon expiration or termination of this Agreement, (i) Customer’s and Authorized Users’ right to access and use the Subscription Services shall immediately terminate, (ii) Customer and its Authorized Users shall immediately cease all use of the Subscription Services, (iii) TripActions shall cease use of the Customer Marks within a reasonable time, and (iv) each party shall delete or return, and make no further use of, any Confidential Information, materials, or other items (and all copies thereof) belonging to the other party.

8.6. Survival. Upon termination, any provision which, by its nature or express terms should survive, will survive.


9.1. Indemnification by Customer. Customer shall indemnify TripActions, its officers, directors and employees, from and against any liabilities, losses, damages and expenses, including court costs and reasonable attorneys’ fees, associated with any claim: (i) by a third party, to the extent arising out of Customer’s or any Authorized User’s use of the Subscription Services in a manner that violates the terms of this Agreement, including but not limited to Sections 2.3 or 2.4; (ii) by an Authorized User, arising from feature or service unavailability as a result of Customer’s non-payment of the Reward Program Funds or any Fees under this Agreement; or (iii) alleging that any Customer Data, as used in the Subscription Services, violates a third party’s intellectual property rights (other than a claim for which TripActions is responsible under Section 9.2).9.2 Customer’s obligations under this Section 9.1 are contingent upon TripActions providing Customer with prompt written notice of such claim. TripActions may not settle any claim to which it is seeking or is entitled to indemnification in a manner that would result in an admission of any wrongdoing by Customer, without Customer’s prior written approval.

9.2. Indemnification by TripActions. TripActions shall indemnify Customer, its officers, directors, and employees, from and against any liabilities, losses, damages and expenses, including court costs and reasonable attorneys’ fees, associated with any third party’s Claim that: (i) the Subscription Services or Customer’s authorized use of Subscription Services infringes or misappropriates the Intellectual Property Rights of any third party; or (ii) arises out of the negligence, misconduct, or breach of this Agreement by TripActions. TripActions’ obligations under this Section 9.2 are contingent upon: (a) Customer providing TripActions with prompt written notice of such claim; (b) Customer providing reasonable cooperation to TripActions, at TripActions’ expense, in the defense and settlement of such claim; and (c) TripActions having sole authority to defend or settle such claim. With respect to claims described in subsection (i) herein, in the event that TripActions’ right to provide the Subscription Services is enjoined or in TripActions’ reasonable opinion is likely to be enjoined, TripActions may obtain the right to continue providing the Subscription Services, replace or modify the Subscription Services so that they become non-infringing, or, if such remedies are not reasonably available, terminate this Agreement without liability to Customer and provide a pro rata refund of any fees prepaid and unused upon such termination. The foregoing states the entire obligation of TripActions and its licensors with respect to any alleged or actual infringement or misappropriation of intellectual property rights by the Subscription Services. TripActions shall have no liability under this Section 9.2 to the extent that any claims described herein are based on use of the Subscription Services in a manner that violates this Agreement or the instructions given to Customer by TripActions.


10.1. Consequential Damages Waiver. Except for liabilities arising from Section 9 (Indemnification), in no event shall either party be liable to the other party for an incidental, special, exemplary or consequential damages, including loss of income, data, profits, revenue or business interruption, or cost of substitute services, or other economic loss, whether or not such party has been advised of the possibility of such damages, and whether any claim for recovery is based on theories of contract, warranty, tort (including negligence and strict liability) or otherwise.

10.2. Liability Cap. Except as provided in Section 10.3 below, in no event shall either party’s aggregate liability to the other party in connection with this Agreement exceed the total Fees paid or payable by Customer in the twelve month period preceding the claim or action, regardless of the form or theory of the claim or action.

10.3. Exceptions. With respect to TripActions’ obligations to guard the privacy and security of Customer Data, costs of breach notification and identity theft protection and monitoring services for affected Authorized Users shall be considered direct damages that are not waived by Section 10.1. With respect to TripActions’ intellectual property indemnification obligations provided in Section 9.2(i), and with respect to Customer’s indemnification obligations related to non-payment as provided in Section 9.1(ii), the liability cap in Section 10.2 shall not apply.


11.1. Informal Resolution. Before filing a claim, each party agrees to try to resolve the dispute by contacting the other party through reasonable means and providing notice of the dispute. Both parties will use good faith efforts to attempt to reach a resolution. If a dispute is not resolved within 30 days of notice, either party may bring a formal proceeding.

11.2. Agreement to Arbitrate. TripActions and customer agree to resolve any claims relating to this Agreement through final and binding arbitration, except as set forth below. The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules. The arbitration will be held in San Francisco, CA or any other location mutually agreeable to the parties.

11.3. Exceptions. Either party may bring a lawsuit in the state or federal courts located in Santa Clara County, California (i) to enforce the arbitration provisions of this Agreement, or (ii) for equitable relief as described in Section 12.12. TripActions and Customer hereby consent to exclusive jurisdiction in such courts.


12.1. Governing Law. This Agreement and all matters arising out of or relating to this Agreement shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

12.2. Waiver. The waiver by either party of any default or breach of this Agreement shall not constitute a waiver of any other or subsequent default or breach.

12.3. Notices. Any notices provided by TripActions under this Agreement, including those regarding modifications to this Agreement, will be given: (i) via email; or (ii) by posting to the Subscription Services. For notices by e-mail, the recipient shall be the e-mail address provided by Customer in the Employer Account, and the date of receipt will be the date on which such notice is transmitted.

12.4. Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.5. Force Majeure. Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for the payment of money) on account of events beyond the reasonable control of such party, which may include without limitation denial-of-service attacks, strikes (except by its own employees), shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes and material shortages (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the non-performing party will be excused from any further performance of its obligations effected by the Force Majeure Event for so long as the event continues and such party continues to use commercially reasonable efforts to resume performance.

12.6. Compliance with Laws. Each party agrees to comply with all applicable laws, including U.S. export laws, and regulations with respect to its activities hereunder.

12.7. Relationship Between the Parties. Nothing in this Agreement shall be construed to create a partnership, joint venture or agency relationship between the parties. Neither party will have the power to bind the other or to incur obligations on the other’s behalf without such other party’s prior written consent.

12.8. Assignment/Successors. Neither party may assign or transfer this Agreement, in whole or in part, without the other party’s written consent except to its Affiliate or in the event of a Change of Control (as defined below). Any attempted assignment or transfer in violation of this Section will be null and void. “Change of Control” means, with respect to a party: (a) the direct or indirect acquisition of either (i) the majority of voting stock of such party or (ii) all or substantially all of the assets of such party, by another entity in a single transaction or a series of transactions; or (b) the merger of such party with another entity. Subject to the foregoing, this Agreement shall inure to the benefit of the successors and permitted assigns. “Affiliate” means with respect to a party, any entity which (i) is controlled by, (ii) controls, or (iii) is under common control with such party, where the term “control” means the ownership, directly or indirectly, of more than fifty percent (50%) of the shares entitled to vote for the election of directors.

12.9. Feedback. If Customer or its Authorized Users submit suggestions, ideas, comments, questions, or post any information through the Subscription Services (“Feedback”), Customer grants TripActions and its Affiliates a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable right to use (and full right to sublicense), reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, and display such Feedback in any form. Customer shall have no intellectual property right in the Subscription Services as a result of TripActions’ incorporation of Feedback into the Subscription Services.

12.10. Changes. TripActions reserves the right to, without materially affecting the functionality of the Subscription Services: (1) discontinue, impose limits on, or restrict access to any aspect of the Subscription Services at any time, with or without cause or notice, including the availability of any of the features, delivery services, databases, or content, or (2) edit or delete any documents, information, or other content appearing in the Subscription Services. In the event that changes permitted by this Section 12.10 materially impact the features available to Customer and its Authorized Users for a substantial period of time, Customer may terminate this Agreement without penalty (and shall be entitled to receive a prorated refund of any prepaid Fees) after providing 30 days’ prior notice to TripActions.

12.11. Entire Agreement. This Agreement constitutes the complete and exclusive agreement between the parties concerning its subject matter and supersedes all prior or contemporaneous agreements or understandings, written or oral, concerning the subject matter of this Agreement.

12.12. Equitable Relief. Each party acknowledges that a breach by the other party of any confidentiality or proprietary rights provision of this Agreement may cause the non-breaching party irreparable damage, for which the award of damages would not be adequate compensation. Consequently, the non-breaching party may institute an action to enjoin the breaching party from any and all acts in violation of those provisions, which remedy shall be cumulative and not exclusive, and a party may seek the entry of an injunction enjoining any breach or threatened breach of those provisions, in addition to any other relief to which the non-breaching party may be entitled at law or in equity.

12.13. No Third-Party Beneficiaries. This Agreement is for the sole benefit of the signatories and is not intended to benefit any third party. Only the parties may enforce this Agreement.

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