Straumann USA, LLC Streamlines Travel and Saves up to 15% per Trip with Navan

Straumann USA, LLC is a global leader in dental implants and digital dental technologies, with its North America operations headquartered in Andover, Massachusetts. Joe Aiello, category manager for Straumann North America, oversees travel for a growing workforce. With teams frequently on the road to support clinicians and customers, Aiello and his team needed a travel solution that delivered cost control, policy compliance, and real-time visibility. After evaluating several options, they turned to Navan to modernize and streamline the company’s travel program.

Before Navan

Prior to implementing Navan, Straumann USA, LLC relied on a separate company as its travel management company. According to Aiello, the previous TCM had shortcomings. Travelers had limited booking flexibility, data was inaccessible, and finance and procurement teams lacked visibility into spend. “With our previous provider, we didn’t have access to any reporting. We had access to none of the data. We always had to put in requests for that,” said Aiello. But “with Navan, we have all that data at our fingertips.” 

Travel policies were also difficult to manage or customize, creating more workload for the procurement team and more confusion for travelers. “Before implementing Navan, we lacked the ability to seamlessly build and embed our travel policies directly into the travel platform. Adjusting those policies dynamically as our organizational travel needs evolved was also a challenge. Our previous travel management company simply didn’t have the technological capabilities to support that level of flexibility and integration,” Aiello noted. The team knew they needed a solution that gave them more autonomy, deeper insights, and a better traveler experience.

“

Onboarding with Navan was great. We were able to integrate all of our organizations into the program. The Navan team made it easy for us to set up our thousands of travelers.

Joe Aiello

Category Manager

Why Navan

Straumann USA, LLC chose Navan for its intuitive user experience, robust reporting capabilities, and flexibility. The ability to build and adjust policies in-platform was a major factor, as was the ease of implementation across the company’s distributed workforce. “Onboarding with Navan was great. We were able to integrate all of our organizations into the program,” said Aiello. “The Navan team made it easy for us to set up our thousands of travelers.” 

In addition to policy control and reporting, Navan provided another critical feature: traveler safety. “Duty of care is very important to us — knowing where our people are in the field at all times and making sure they are safe,” said Aiello. With teams frequently visiting customer sites, having visibility into travelers’ locations and being able to communicate in case of an emergency was non-negotiable. Navan’s duty of care tools gave Straumann’s travel and HR teams peace of mind.

Results with Navan

Since adopting Navan, Straumann USA, LLC reports travel program savings between 10 and 15 percent — a powerful result driven by real-time visibility, better vendor rates, and improved booking behavior. With Navan, the team has also gained back valuable time and control across procurement, HR, and finance. Booking is now fully self-serve, and policy compliance is high, thanks to embedded rules and real-time visibility into spend.

Straumann USA, LLC has achieved an 84% mobile adoption rate across thousands of travelers. The travel team now has full visibility into where employees are, what they’re spending, and how that aligns with budget goals. Real-time benchmarking and detailed cost center reporting help drive smarter purchasing decisions and operational efficiency.

One of the biggest time-savers has been the integration between Navan and Straumann’s HR system. “Recently, we actually had an integration with Navan and our HR system. Anytime we have changes to our hierarchy or cost centers, that all happens on the back end,” shared Aiello.

“The integration has greatly increased productivity. The HR team, finance, accounting — they don’t have to go in there and do that work. Navan does it all for us. Having those integrations saves us easily five hours a week, which over the course of the year really adds up — and that’s real dollar savings right there.”

Additionally, traveler satisfaction with Navan is exceptionally high, with a current satisfaction score of 4.7 out of 5. “Navan’s customer support has been excellent,” said Aiello. “We currently have a 94% satisfaction rate, which really speaks to the professionalism, the dedication, and the follow-through of the Navan team to all of Straumann’s needs.” 

“

We currently have a 94% satisfaction rate, which really speaks to the professionalism, the dedication, and the follow-through of the Navan team to all of Straumann’s needs.

Joe Aiello

Category Manager

Future with Navan

Straumann USA, LLC is excited to continue evolving its travel program with Navan, as it regularly rolls out new features and improvements. “Our experience with Navan has been a true love story,” said Aiello. From market trend insights to built-in quality controls, the platform supports faster, more accurate decision-making. The flexibility to customize policies and adapt as business needs change ensures Straumann USA, LLC can remain agile. 

With a foundation of trust, collaboration, and continuous innovation, the company looks forward to deepening the partnership and maximizing the value of Navan for years to come.