Pennymac Saves 10 Hours per Month on Expense Management with Navan

Region

NORAM: North America

Headquarters

Westlake Village, California

Industry

Finance

Products Used

• Navan Business Travel
• Navan Expense
• Navan Travel Payments

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Pennymac is a leading mortgage lending company headquartered in Westlake Village, California, that employs thousands around the country. As the organization grew, its leadership recognized the need to modernize the systems powering its employee travel and expense management. The goal was clear: move beyond legacy tools in order to streamline operations and create a seamless, user-friendly experience for every employee.

Before Navan

Before implementing Navan, Pennymac relied on Ovation Travel Group for travel booking and Concur for expense management. While functional, this disconnected setup created friction at nearly every step. Employees had to navigate multiple systems for booking, approvals, and reimbursements — making travel management cumbersome and time-consuming.

Slow reimbursement cycles were another major pain point. Expense submissions required several manual steps, often resulting in long wait times for approvals and reimbursements. The lack of customization also limited Pennymac’s ability to align travel and expense workflows with internal policies, creating inefficiencies for both employees and administrators.

“We needed to find a more modern and dynamic solution,” said Jarrod Przebieda, AVP of corporate operations. “Navan was the right choice to improve the employee experience and optimize our internal processes.”

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We needed to find a more modern and dynamic solution. Navan was the right choice to improve the employee experience and optimize our internal processes.

Jarrod Przebieda

AVP of Corporate Operations

Why Navan

Pennymac selected Navan for its ability to unify travel and expense into one modern, user-friendly platform. The intuitive design empowered employees to easily book, modify, and manage travel in real time. For teams on the move, this meant faster bookings, greater flexibility, and fewer administrative roadblocks.

On the finance side, Navan’s automation and real-time visibility eliminated manual tracking and improved policy compliance. “We have peace of mind that Navan is using state-of-the-art technology to pull in favored rates and give us real-time visibility into the data,” said Przebieda. “That transparency gives us confidence and helps us manage costs more effectively.”

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Navan Expense has freed up our teams’ time and energy to focus on their actual roles and responsibilities.

Darian Adler

Specialist Corporate Operations

Results with Navan

Since implementing Navan’s end to end Travel and Expense solution, Pennymac has consolidated its systems into a single, unified platform — creating a streamlined experience for both employees and administrators. Travelers now enjoy an easier, faster booking experience, which has contributed to a +81 Net Promoter Score (NPS) across the organization. Employees appreciate being able to manage every aspect of travel and expense in one place, whether submitting receipts or changing itineraries while on the road.

Navan has also delivered measurable savings. By leveraging preferred rates and real-time pricing, Pennymac has realized savings of 17% on flights — funds the company has reinvested in other operational priorities.

For finance and operations, real-time reporting has fundamentally improved visibility and control. “Navan Expense has freed up our teams’ time and energy to focus on their actual roles and responsibilities,” said Darian Adler, specialist in corporate operations. 

Automated expense approvals have shortened reimbursement cycles and removed bottlenecks, while continuous spend visibility ensures compliance without the need for manual oversight. 

From an administrative perspective, Przebieda estimates the platform saves him an average of 10 hours per month — time that can now be dedicated to more strategic initiatives.

“Our teams love using Navan,” said Adler. “And the quality of support we get from the Navan team — especially our account manager, Stephanie — is a real testament to the product and our partnership.” 

Future with Navan

With Navan, Pennymac has transformed its travel and expense management into a streamlined, modern experience that empowers employees and finance teams alike. Pennymac now has the tools to optimize spend and create still more effective policies. As Adler notes, “Navan has been extremely useful, convenient, and innovative.”