As a global software development company with offices in the UK, India, and the U.S., 1E employees travel regularly to collaborate together and meet customers around the world.
Priding itself on giving customers an excellent user experience — it has a 99% customer satisfaction rating — 1E sought a travel and expense (T&E) provider that delivered the same quality to its own employees.
Challenges Before Navan
Results with Navan
*Based on 1E bookings from 11/30/22 to 08/03/23
After years of using separate legacy solutions and managing its own T&E program, 1E was quickly impressed by Navan’s end-to-end travel, expense, and corporate card solution.
In particular, the following features were influential in 1E choosing Navan:
Partnering with Navan instantly streamlined three solutions into one and alleviated the frustration of managing multiple outdated T&E solutions.
Travelers’ expenses appear instantly in their mobile app, while admins get visibility of all spend through a centralized dashboard.
Previously, one person’s full-time job was managing expenses, chasing receipts from employees, and checking if spend was compliant. Now, they’ve been freed up to focus on strategic initiatives thanks to automated approval processes that are built into the platform.
The 1E travel team uses Navan’s carbon emissions reporting to track its sustainability progress, while Navan encourages travelers to take the train instead of flying for suitable routes.
And 1E employees appreciate it. The NPS score of +70 shows that by partnering with Navan, 1E has delivered on its objective to give its employees a T&E experience that meets its own high standards.
“In 2021, auditors told us we didn’t have enough visibility or control of our expenses. Navan changed that — we can now see exactly what everyone’s spending. From a financial control perspective, it’s so much better.”
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