Best-In-Class Travel Experiences

At Navan, our mission is to power in-person connections through relentless innovation. We help our customers focus on being there, not getting there, and our Global Operations and Service team plays a central role in achieving this mission.

Teams

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Business Travel Consultants 

Our Business Travel Consultants put our customers at the heart of everything they do. These travel experts use their skills and knowledge to provide unparalleled levels of support to our global customers and are responsible for directly supporting our customers’ travel needs. This team has a direct impact on our day-to-day operations, traveler experience, and product development.

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Leadership

The Global Operations and Service leadership team is responsible for the overall success and development of our highly skilled Business Travel Consultants on the front line. They help coach, develop, and build high-performing teams and maintain the organization's overall performance and success.

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Learning and Development

The Learning and Development team takes pride in ensuring that new and existing staff have the optimum learning experience, whether it’s new hire onboarding or career development for existing team members. This team sets the standard as experts for all things travel, expense, and Navan.

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Workforce Management

The Workforce Management team is responsible for the strategic coordination of the Global Operations and Service workforce. Its role is to ensure that the right people are in the right place at the right time to provide the best service possible to our customers.

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Customer Experience

The Customer Experience team connects our Account Managers, Customer Success Managers, and Sales team with our Global Operations and Services team. It supports new and existing customers to ensure their needs are understood through data analysis, customer meetings, and feedback sessions, while also setting the Global Operations and Service team up for success.

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Travel Operations

The Travel Operations team focuses on improving the organization's strategy, operations, and collaboration. This team partners closely with senior leadership and cross-functional stakeholders to ensure the organization runs effectively and efficiently.

“Working at Navan has been an incredible journey filled with growth and exciting opportunities, such as visiting our headquarters, where I got to meet and work alongside colleagues from different countries. Since day one, I've been embraced by a supportive team and a diverse workplace culture. My role on the Global Operations and Services team has allowed me to deepen my knowledge and gain valuable insights into the travel industry.”

Adamas Victória Cavalcante Robitz

Business Travel Consultant II, Lisbon

Adamas Victória

Our Dedication to Talent

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Strong Onboarding

Our team offers a comprehensive 6-week onboarding and training program that combines classroom instruction and on-the-job experience.

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Continuous Learning

We provide regular upskilling and training in the ever-changing travel industry to ensure our team members’ skills remain sharp and up to industry standards.

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Career Growth

The Global Operations and Service team provides clear development and career pathways for team members, helping them grow and excel in their career here.

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Recognition

Work hard and get recognized! Our team enjoys an attainable and generous monthly bonus system.

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Tech-Forward Solutions

State-of-the-art technology is used to service our customers in all things travel and expense.

Global Offices

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Berlin

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Lisbon

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Sydney

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Gurugram

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Bengaluru

“Working on the Global Operations and Service team at Navan has been nothing short of a thrilling journey. From the moment I joined this remarkable team as a Business Travel Consultant to becoming a manager, I have been immersed in a world of modern, evolving travel technology and the joy of helping others. Here at Navan, there is incredible camaraderie among the staff, especially in our Global Operations and Service department. It feels like everyone genuinely cares for each other and shares a passion for travel.”

Bastian Martino

Manager, Travel Experience, Berlin

 Bastian Martino

Meet Our Team:

“I'm extremely happy and proud to be a part of Navan’s growth in modern travel technology! We take pride in leading by example and demonstrate unity, diversity, passion, professionalism, and teamwork. I am pleased to say that this wonderful company allows you to grow by providing an abundance of tools, resources, and training available at any time. It is peaceful to know that I work alongside a team that cares for each other and our customers!”

Makaylia Alvarado

Business Travel Consultant I, Atlanta

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