The TripActions Community is the hub to provide a trusted environment for our customers and prospects in the Travel & Spend Management industries to learn, solve problems, build connections, and share best practices. The minute one of our customers enters the community, they are gaining a network of their peers to collaborate with!
This document provides the participation guidelines for the TripActions Community. Our goal is to encourage appropriate behavior, so the Community remains a trusted environment. We want to encourage full participation from customers and employees, so this document can act as a guide to what’s inbounds, out of bounds, and who to escalate things to, if a situation requires it.
YOUR PARTICIPATION IN THE COMMUNITY
Be honest and transparent. As a member of the Community, we ask that you do not participate anonymously, with a pseudonym, or in a misleading way (including misrepresenting your identity, organization, title, or experience). This is a community where we encourage our members to represent themselves authentically to get the most out of the collaborative nature of the community. What you can expect when you participate in the Community is to have open, honest, and supportive discussions with a wide variety of TripActions customers and employees. We rely on our community members to notify us of behaviors that are inconsistent with these Community Guidelines.
Always respect your audience. Please do not use ethnic slurs, personal insults, obscenity, or other harmful language. Please do not engage in personal attacks or disparage any other participant in this community (including yourself).
Get involved, but don’t spam. We encourage active participation from all segments of our population but discourage blatant promotion of products or services. Other community members may monitor the community in order to help keep it a trusted and useful environment, free of self promotion and spam.
Think before you post. Before you post anything, please think about how it will be perceived. With the real-time web, there is no undo button. If something makes you even the slightest bit uncomfortable, figure out what needs to be changed, fix it, then post. Also, please recognize that you are legally responsible for any content you post and that you may be subject to liability if your posts are found defamatory, harassing, violation of any applicable law, or our Terms of Use
TIPS FOR ENGAGING IN THE COMMUNITY
Create your profile. In order to get the most out of the Community and build your network, take five minutes to complete your community profile. Start by uploading your picture and adding more detail in the About Me section.
Post information. Collaboration is a great way to connect with more of the community. Have a great presentation you built for your organization? Share it. Want to get feedback from your trusted network on a topic? Create a poll. Have a great resource that will benefit other members? Post a link. Want to thank someone?
Like and share valuable content. The best way for us to figure out what you want more of in the Community is by telling us, and it’s easier than ever to do that. Clicking “Like” will show your support of a post and clicking “Share” will allow you to post that content to your profile.
Adjust your email settings. You can receive email notifications for different activities and adjust your email settings for groups that you’re a part of.
Use search. One of the most common ways our members find great info is through search. The search bar is located at the top of the page regardless of where you navigate in the Community. It searches across several different areas of the Community including Discussions and Knowledge. You can filter your search to narrow results or remove all filters to search everything.
Start a Discussion. Post your travel and spend discussion with our community where fellow customers and experts are on hand to get engaged. Whether you have a quick question or a tough topic to sort out, the Community is your place. Make sure to mark your discussion as “Best Answer” if you got the response you were looking for. Try your hand at answering a few discussions as well if you gained a great nugget of wisdom and you want to share it with your fellow community members.
Tip: Make sure to mark your discussion as “Best Answer” if you got the response you were looking for! Doing so ensures that others with similar questions will get the answer they need as well. Spread the love!
COMMUNITY TERMINOLOGY
Here some terms that will help you get the most out of the community:
Mention. When you post an update, you can mention a person or group name to make sure they see your update. Mentioning a person is a way to keep them informed when you're discussing something relevant to their job. Enter @ followed by the first few letters of the person's name and you’ll see names start to appear. Choose the person or group you want, finish your message, and post it! Tip: When sharing content, please only share with relevant people and/or groups. Tagging multiple people that are not relevant to the post will take away from the message you are trying to get across. When tagged directly in the post, they will get notifications from all subsequent activity on that post which in turn lead to spam-like behavior. Instead consider mentioning people in the comments, posting directly in the page, or sharing on the page.
Bookmark. When you come across an important post that you want to stay up-to-date on or want to easily find again, you can bookmark it. Select the drop-down arrow next to any post and you will see the option to bookmark.
Follow. Click the Follow button next to a member’s name in their profile to start following them.
Like. By liking a post, you’re automatically connected to that conversation and receive notifications when someone adds a new comment. Liking can help you easily keep track of the posts in your feed that are most important to you.