Navan Pro Consultant

Location:Remote (USA)

Department:Navan Pro

JOB PURPOSE:

The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

KEY RESPONSIBILITIES:

Service Expectation

Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
Ability and willingness to service different client industry sectors across the wider business
Demonstrate innovative thinking and provide a consultative approach
To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all- encompassing service
To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
Pro-actively build meaningful and long-lasting relationships both internally and externally
Always exceed client’s expectation
Identify and implement opportunity to add value to each booking
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
Monitor all bookings for further saving opportunities up until completion of the trip
Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
Monitor all bookings for further saving opportunities up until completion of the trip
To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team
To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
Demonstrate proactive thinking when providing travel solutions
Able to provide cost effective solutions across all aspects of travel
To always comply with the client policies and guidelines
Achieve SLAs for all accounts
Regular interaction with overseas colleagues
Apply Quality Control procedures and processes in line with company and GREC requirements

WHAT WE'RE LOOKING FOR:

Exceptional telephone manner and written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has a proven record of experience in a core business travel environment
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
Knowledge of Low-Cost Carriers in the market and their different products available
Fully conversant with various rail, black car, LCC, OTA booking systems
Have a ‘team player’ approach to an office environment
Experience in using MS software packages
Ability to build an exceptional rapport with all clients
Excellent attention to detail
Have an enthusiastic approach and willingness to learn attitude
Independently commit to attend and complete all relevant training
Achieve individual and team-based business objectives

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$30—$40 USD

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

*Applies to select locations.