Client Engagement Manager

Location:Remote (USA)

Department:Sales

We’re looking for a Client Engagement Manager to join our US Events team. This is not a sales role—it’s a high-touch client engagement role focused on creating a smooth, welcoming, and efficient onboarding experience and providing responsive, ongoing support as client needs arise.

This position is ideal for someone who is client-focused, process-driven, and thrives in a collaborative, people-first environment.

As the US Client Engagement Manager, you will be the first point of contact for newly signed clients and a trusted partner throughout the onboarding and early engagement phases. You’ll ensure clients are properly set up for success, feel supported during their journey, and have a clear understanding of our services and how to access them.

Your goal is to provide a seamless client experience, bridging internal teams and client needs with empathy, organization, and professionalism.

What You’ll Do:

Client Onboarding & Enablement

  • Guide new clients through the onboarding process, ensuring a smooth setup and clear expectations.
  • Act as the main point of contact during onboarding, answering questions and aligning internal teams on client needs.
  • Coordinate project handovers from Sales to Operations with clarity and attention to detail.
  • Host client kickoff calls and support documentation efforts to ensure all stakeholders are aligned.

Ongoing Client Engagement & Support

  • Provide responsive, solution-oriented support for inbound client requests or concerns—especially prior to handoff to the operational delivery team.
  • Foster trusted client relationships by being approachable, dependable, and proactive.
  • Troubleshoot issues or escalate to the appropriate internal teams while ensuring the client feels supported.
  • Stay informed about client history and preferences to maintain continuity across engagements.

Internal Collaboration

  • Partner closely with Sales, Operations, and Leadership to maintain a cohesive client journey.
  • Keep CRM and internal systems updated with key onboarding and client engagement milestones.
  • Participate in team meetings and feedback loops to continuously improve the client experience.

Compliance & Process Adherence

  • Follow established procedures and client onboarding frameworks, offering suggestions for improvement where needed.
  • Support the company’s commitment to compliance and certification standards.

What We’re Looking For:

  • 4–5 years in a client-facing, onboarding, or customer success role—ideally in events, travel, or professional services.
  • A people-first mindset with a genuine passion for helping others succeed.
  • Strong written and verbal communication skills.
  • Highly organized with the ability to manage multiple moving parts and priorities.
  • Comfortable working independently in a remote environment.
  • Familiarity with tools like Salesforce, Cvent, and Google/Microsoft Suites is a plus.
  • Occasional travel for team meetings or industry events may be required.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$63,750$110,000 USD

Navan About Us

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".