Enterprise Launch Manager

Location:London, UK

Department:Account Management/Customer Success

As an Implementation/ Launch Manager on the Account Management team, you will be responsible for the successful and timely implementation of the Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will be the global project manager and technical contact for each implementation and your role will be to ensure that customers deploy the Navan platform within our target time to launch timeframes (2-4 months).

You will work with the customer’s project and IT teams as well as executive and C-Suite to drive a smooth, seamless and optimal implementation and onboarding experience.

You will partner closely with our Sales,Technical Integrations, Product & Engineering, Finance and Support teams to ensure we are delighting meeting and exceeding our and our customer’s goals.

You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything.

What You’ll Do:

Partner with Sales team to support new business acquisition through the preparation and presentation of custom implementation plans to prospective customers
Project Manage global implementation projects from signature to go-live through to the hypercare phase during the first weeks post go-live
Develop project plans, coordinate deliverables and ensure timely, high quality deployments
Collaborate with Account Managers and develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure project plans are aligned with their business goals and needs
Develop and maintain a deep understanding of our travel and expense product offering to train and enable program administrators and end users on the Navan’s product /functionality
Broaden your relationships within accounts beyond project teams, ensuring you have access to the Economic Buyer and multiple champions across multiple teams and levels of the client organization
Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them from a product and technical standpoint
Identify opportunities to streamline our implementation and onboarding process and develop and share best practices across the team
Travel to customer sites as required

What We’re Looking For:

3+ years of experience in Project Management, Customer Success/Account Management or related customer-facing position within experience managing complex projects
Ability to think strategically, identify risks, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
Strong communication, time management, cross-functional collaboration and presentation skills
Demonstrable track record of high performance and success
High energy, go-getter with fresh ideas who takes the initiative to get things done
Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to accelerate their careers.
Willingness to travel for client visits
Preferred background in FinTech or corporate travel management
Preferred experience with MEDDPICC/Command of the Message
German fluency preferred but not required
Bachelor’s degree preferred or similar work experience

Navan About Us

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".