
Travel and expense (T&E) represents one of the largest indirect spend categories on most company balance sheets. For procurement leaders, that makes T&E one of the most actionable levers for delivering measurable savings. Yet the biggest source of waste isn’t bad negotiated rates. It’s the gap between what organizations negotiate and what they capture.
According to The State of Corporate Travel and Expense 2026, a report from Skift and Navan, 80% of travelers surveyed book off-platform sometimes. These findings point to a capture problem. In many programs, the root causes are governance and enforcement gaps.
The strategies below target this capture gap directly, focusing on the structural changes procurement leaders can make to recover savings that are already available but going unrealized. Some of the recommendations are grounded in primary research and sequenced to build on the ones before them.
Most procurement leaders assume their biggest savings opportunity lies in renegotiating supplier contracts. In practice, the larger opportunity is enforcing the contracts they’ve already signed. When compliance is inconsistent and travel bookings happen outside managed channels, negotiated discounts can lose their value.
The first three strategies address that gap directly: enforcing policy before money is spent, driving the platform adoption that makes policy rules stick, and recovering hotel savings that slip through when spend happens outside managed channels.
Pre-trip enforcement in the booking workflow can help prevent out-of-policy spending before it happens, replacing the costly cycle of post-trip detection and attempted recovery. Out-of-policy activity remains one of the most common sources of spend leakage in T&E programs.
The key distinction is timing. Traditional programs rely on travelers to self-comply, then flag violations weeks later during expense review. By that point, the money is spent, and recovery is often impractical. Modern T&E platforms can apply travel policy controls directly in the booking workflow, such as surfacing compliant options first, requiring real-time justification for out-of-policy selections, and flagging non-compliant activity before purchase. This is proactive cost control in practice, guiding spend before it leaves the organization rather than trying to claw it back later.
A Forrester Consulting Total Economic Impact™ study commissioned by Navan found a 16% average reduction in annual travel spend among organizations using Navan. Several factors can contribute to savings at that scale, but one of the clearest levers is enforcement at the expense level. Navan, for example, applies policy controls at the point of swipe, where transactions are auto-approved, flagged for review, or declined in real time. As one global category manager quoted in the Forrester study put it: “We couldn’t see what was being spent until the end of the month. That made it hard to manage budgets or catch out-of-policy claims. Now our leakage rates are low.”
High adoption helps make every other procurement strategy work. Without it, negotiated rates go unused, policy rules don’t reach the majority of bookings, and spend data stays incomplete. As the Skift and Navan report confirmed, most travelers book off-platform at least some of the time. That kind of compliance gap can erode procurement’s ability to capture value.
In T&E, your platform’s return depends heavily on whether employees use it. When adoption lags, you may realize only part of the value.
Three tactics tend to move the adoption needle most effectively.
To illustrate, Navan reports adoption that is higher than industry average, in part because the platform is designed to feel like the consumer booking tools employees already use.
Hotel programs can be one of the fastest ways to recover missed savings in T&E. When hotel spend happens outside managed channels, negotiated discounts don’t apply. That’s a significant volume of spending where preferred suppliers and policy controls simply have no reach.
With lodging costs under pressure and cost-control efforts increasingly focused on hotels and in-destination spending, this is the category where procurement can often recover value fastest. Start by auditing your hotel program on three dimensions:
Without that flexibility, static caps can create enforcement failures in high-cost cities and peak periods, pushing your travelers off-platform entirely. Navan offers dynamic policies that adjust hotel rate thresholds by destination and season, so a nightly cap can flex for a high-demand market without requiring a manual override or pushing travelers to book outside the platform.
Navan captures more than 110 data points per booking and more than 130 per expense transaction automatically, so finance makes decisions on current information, not stale reports.
Smarter sourcing can create new savings by changing how your organization books, pays for, and manages travel spend. The previous strategies recover value from contracts you’ve already signed. The next three go further, targeting platform structure, rate verification, and booking timing to help cut structural costs, confirm negotiated discounts are reaching bookings, and shift traveler behavior toward lower fares.
Platform consolidation can help reduce spend by removing the structural costs of fragmented T&E ecosystems, such as duplicate licensing, manual reconciliation, policy enforcement gaps, and incomplete spend data that weakens supplier negotiations. Skift and Navan survey findings indicate that 77% of the travel and finance managers surveyed want an all-in-one T&E tool, signaling that disconnected systems can be a barrier to efficiency.
The Forrester TEI study commissioned by Navan found that organizations using the platform recovered their investment in less than six months. Beyond direct savings, consolidation can create a negotiation asset. When your T&E data lives in one system, you can analyze spend by route, city pair, hotel chain, traveler segment, and time period, giving your procurement team the granular evidence needed to negotiate better supplier contracts. It also reinforces a core procurement value proposition: A single platform for T&E can reduce vendor sprawl while improving control.
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Negotiated rates create value only when your team verifies that they appear and get used at the point of booking. Many organizations are operating on the assumption that contracted discounts are being applied, without the data infrastructure to confirm it.
Three specific failure modes undermine air program negotiations:
For hotels, the challenge is different. The gap between negotiated rates and spot market rates varies by city and season, meaning static annual agreements can cost more during low-demand periods.
Real-time transaction-level data can make continuous rate verification possible. Rather than periodic spot-checks, your procurement team can track whether contracted rates are being surfaced, selected, and applied across every booking, and use that compliance data to strengthen your position at renewal. Take Navan: the platform captures 130-plus booking data points, supporting the kind of granular rate analysis that legacy TMC reporting typically can’t provide. That kind of real-time spend visibility gives procurement current information to act on rather than delayed reporting after savings have already leaked away.
Advance purchase windows can be one of the simplest levers for reducing airfare costs across a travel program. The savings can compound when booking behavior consistently moves earlier. Yet current traveler behavior often falls short of that window. Enforcing minimum advance purchase through your booking platform, with escalating approval requirements for last-minute exceptions, can close this gap without blanket restrictions that don’t account for legitimate urgent travel needs.
One important nuance: Hotel timing works differently. For lodging, rigid advance-purchase rules may be less effective than dynamic rate monitoring, because rates can move differently by market, timing, and inventory conditions.
Automation and traveler incentives can help reduce hidden costs that sit outside booked travel prices. Direct travel spend gets most of the attention in procurement discussions, but administrative overhead — the time finance and accounting teams spend processing, reconciling, and auditing expense reports — represents a significant hidden cost. Behavioral alignment matters here, too. The final two strategies target both sides of that equation: reducing the manual work that drives administrative costs, and giving travelers a financial reason to make lower-cost choices on their own.
Automated expense workflows can help cut processing time by replacing manual steps with rules that trigger at the point of transaction. When expense auditing is automated, finance teams can spend less time on manual review, and employees can spend less time assembling each report.
The biggest shift automation allows is coverage. Manual audit processes typically sample only a fraction of submitted transactions, meaning many out-of-policy transactions can go undetected. Audit automation can continuously review transactions for duplicates, policy exceptions, and anomalies.
Navan Expense puts this into practice, capturing 130-plus data points, auto-categorizing spending, and flagging mismatches at the point of swipe rather than during month-end close. The result is expense reports that effectively submit themselves, capturing transaction context automatically instead of asking employees and finance teams to reconstruct it later.
Traveler incentives can help lower costs by turning employees into active partners in cost control. Skift and Navan’s 2026 research found that 72% of travelers surveyed would book cheaper hotels with financial incentives, a signal that incentive design can be more effective than rigid policy restrictions in closing the compliance gap.
When a traveler books below the policy ceiling, they receive a portion of the savings as a personal reward. This helps align individual and organizational interests without creating the friction that heavy-handed enforcement produces. Navan Rewards follows this model, offering employees a direct financial incentive for booking under budget. The result can be a positive compliance loop, where travelers actively seek in-policy options because they benefit from doing so.
You can capture more T&E savings when you guide spend before it happens instead of reviewing it after the fact. The shift from reactive T&E management to proactive procurement starts with that reframe: your goal isn’t to police spending after it happens. It’s to build systems that guide your spend toward better outcomes before the money leaves your organization.
When you enforce policy at the point of booking, keep adoption high, and automate expense processing, you can move procurement from a cost center to a strategic function. Each strategy in this guide supports that shift by helping you capture negotiated savings, reduce structural waste, and limit manual work before it piles up. In most cases, you’ll save more not by renegotiating rates, but by capturing the rates you’ve already secured. If you close that gap with the right governance, technology, and incentives, you can capture meaningful T&E savings without renegotiating a single contract.
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This content is for informational purposes only. It doesn't necessarily reflect the views of Navan and should not be construed as legal, tax, benefits, financial, accounting, or other advice. If you need specific advice for your business, please consult with an expert, as rules and regulations change regularly.
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