Meet Navan’s AI Agents for Corporate Travel: Your 24/7 Team

From supplier negotiations to duty of care, travel managers have a lot on their plates. When they also have to deal with low adoption, policy violations, and panicked calls from travelers, their jobs can become overwhelming.

Navan’s AI agents for travel are built to simplify the complexity and streamline the workload. This intelligent team works around the clock to handle tasks — proactively, invisibly, and completely. It gives managers time for more strategic work and makes some parts of the travel experience a little easier for road warriors.

Here’s how Navan’s cutting-edge AI applications can work for you.

Navan’s AI Magic Begins With Booking

While not an agent, per se, Navan uses AI at multiple stages of the booking process to make it easy — important, since the average business travel booking can take 45 minutes (!). Here’s how Navan helps:

• AI personalization. Navan analyzes more than 35 data points concurrently to scour our multi-source inventory and aims to surface the most relevant options first. And it’s effective: In October 2025, travelers picked one of the top 10 results 86% of the time. Status: Live
• Room-to-rate intelligence. Our Hotel Catalog uses advanced AI to match hotels, rooms, and rates across different sources, ensuring a seamless shopping experience where travelers book exactly what they expect. Status: Beta
• Checkout intelligence. At checkout, Navan performs a final scan across providers and ticketing structures, looking for a lower price, more flexible terms, or added perks for the same choice the traveler has already made. Status: Beta

The result? Higher adoption rates, more in-policy choices, and faster booking times. It also captures hidden savings without travelers having to make manual comparisons.

Navan’s AI Agents

Travel Policy Agent

• Catchphrase: “Keep calm and stay in policy.”
• Personality: The savvy coach who sets fair rules and rewards smart plays
• Coffee order: House coffee with a loyalty card punch (tastes better that way) Status: Live and in full monitoring mode

What the Travel Policy Agent actually does: Policy may limit what a traveler can spend when hotel prices spike, or allow someone to spend more than they should on off-peak travel. This agent works silently to set dynamic policies based on real-time market data and help travelers find in-policy options that work for them — without bothering managers.

And when a traveler books under a set budget, the agent rewards employees with personal travel credit (without costing the company a dime). Organizations save money, travelers earn rewards. Win-win.

How it works in the real world: A consultant searches for hotels in San Francisco. Travel Policy Agent analyzes current market rates for the dates and sets a fair threshold (say, $380 per night). It highlights compliant hotels and shows that booking a $300 option earns Navan Rewards the employee can use on their next personal trip. The traveler gets their hotel and rewards, while the company maintains policy compliance and saves money … without any approval emails or phone calls.

AI Travel Agent (Ava)

• Catchphrase: “No worries — I’ve got this.”
• Personality: The ultra-capable assistant who never sleeps and always has answers
• Coffee order: Doesn’t need coffee (but would order a matcha for sustained, steady energy)
• Status: Live and on task 24/7

What Ava the AI Travel Agent actually does: When flights are canceled, phone lines get jammed. But Ava’s Instant, 24/7 support handles 50% of support interactions end-to-end, resolving common issues in seconds while managing complex flight changes, cancellations, and rebooking requests.

And Ava is effective, with a CSAT on a par with human agents. When complex issues demand a personal touch, Ava escalates to a human agent, who receives a handoff summary to resolve the issue quickly.

Behind the scenes, Ava is actually an army of AI agents, each specializing in a specific area, like flight changes or loyalty programs. Ava even includes AI supervisors who make sure those agents stay on task to keep travelers moving — and satisfied.

How it works in the real world: It’s 11 p.m. and an executive’s early morning flight gets canceled. Instead of waiting on hold with the airline, she opens Navan and asks Ava the Travel Agent for options. Within seconds, Ava presents alternative flights that get her to her destination on time, explains the change fee, and offers to rebook her. She taps her choice and is done.

Waiver Agent

• Catchphrase: “Crisis averted. (Oh right, you didn’t know there was a crisis.)”
• Personality: The vigilant guardian who silently turns chaos into calm
• Coffee order: Decaf cold brew on tap, for always-on de-stressing
• Status: Supports waivers across key airlines; currently expanding its reach

What the Waiver Agent actually does: Waivers can be a logistical nightmare — full of complex rules and manual work that nevertheless leave passengers stranded.

Navan’s Waiver Agent removes the stress — proactively — by monitoring for waivers (which are triggered by weather and other disruptions) and deciphering their complexities in an instant. Impacted travelers get alerts before they even reach the airport, along with a simple way to rebook for free.

How it works in the real world: A massive snowstorm grounds flights at O’Hare. While other business travelers wait in line to rebook, Waiver Agent has already detected the airline waiver, identified your three employees scheduled to fly through Chicago, and sent them notifications with options: rebook for free on tomorrow’s first flight, change to a route through Denver, or cancel and get a full refund. Problem solved, no intervention required.

Voice Agent

• Catchphrase: “I’ll make the phone call so you can perfect your presentation.”
• Personality: The diplomatic problem-solver who handles awkward conversations flawlessly
• Coffee order: Whatever’s brewing (too busy making sure your hotel room is held for you)
• Status: In beta, learning an ever-greater number of hotel landlines

What the Voice Agents actually do: When a flight gets delayed, Navan’s Voice Agent can proactively make a voice call to inform the hotel of the late arrival so the reservation doesn’t disappear. Voice Agents also proactively call hotels to confirm payment details before check-in, which prevents frustration and manual reimbursements.

So, why is a voice agent necessary in a digital age? Because hotels rarely run on modern APIs, leaving the physical phone call as the only way to get in touch and avert a crisis. And by doing it with AI, Navan can avert crises at scale.

How it works in the real world: Your account executive’s flight gets delayed and he won’t arrive at the hotel until 1 a.m. — three hours past the property’s standard hold time. Voice Agent detects the delay, calls the hotel, speaks with the front desk in natural language, confirms the late arrival, and ensures the room will be held — all behind the scenes.

See Your Travel Team in Action

Navan’s AI agents for travel are part of a comprehensive system that includes AI agents for finance. Working together, these agents create efficiencies and reduce headaches for T&E programs of all types and sizes, so managers can focus on more strategic work.

Check out all of Navan’s capabilities! Request a demo.