Automatic Rebooking

FAQ

• What does automatic rebooking mean?
  Automatic rebooking is a feature used mainly in travel and expense management platforms like Navan, designed to help organizations and their employees manage trip cancellations or changes more efficiently. When a flight or any bookable travel service is canceled or significantly delayed, automatic rebooking can help by instantly searching for alternative arrangements to minimize disruptions to the traveler's schedule.
• How does automatic rebooking work?
  When a travel disruption occurs, the automatic rebooking system kicks in by first analyzing the traveler's itinerary and preferences. It then scans through a broad array of alternative flights or travel options to find a match that suits the original booking conditions as closely as possible. The system considers factors such as timing, duration, and cost. If a suitable alternative is found, the system can either book it automatically or present options to the traveler or travel manager for approval.
• What are the benefits of automatic rebooking?
  • Time Savings: Automated processes reduce the time spent searching for new bookings manually.
  • Reduced Stress: Travel disruptions can be stressful; knowing there's a system that handles rebooking automatically can significantly ease the strain on travelers.
  • Cost Efficiency: By quickly locking in alternative arrangements, companies can avoid price hikes related to last-minute bookings.
  • Policy Compliance: Automatic rebooking tools adheres to company policies and traveler preferences, ensuring that alternatives meet set requirements.
• Who benefits from automatic rebooking?
  Both business travelers and travel managers benefit from automatic rebooking. Travelers experience less disruption and inconvenience during their journeys, while travel managers save time and resources, allowing them to focus on other critical duties instead of manual rebooking tasks.
• Does automatic rebooking cover all types of travel disruptions?
  While automatic rebooking provides significant coverage for many common travel issues like delays and cancellations, there might be some exceptional circumstances or specific travel services it cannot address directly. In such cases, manual intervention might be required to handle unique or complex situations.
• How can travelers enable automatic rebooking?
  Automatic rebooking is typically a feature included in travel management platforms. For travelers using Navan, this feature can be enabled by their organization’s travel managers. Employees should confirm the activation of this feature and understand how it works as part of their travel policy overview.
• What should travelers do if the automatic rebooking options are not satisfactory?

  If the alternatives provided through automatic rebooking do not meet the traveler’s needs, most systems offer the flexibility to discuss further options with a travel manager. Alternatively, travelers can reach out to customer support for personalized service to find a more suitable arrangement. This information captures the essence of what automatic rebooking is and how it functions within the sphere of travel and expense management. With this tool, organizations can facilitate smoother, more efficient travel experiences for their employees.