Senior AI Conversational Designer- Navan Go

Location:Tel-Aviv, Israel

Department:Engineering

At Navan, “It’s all about the user. All of them.” We’re passionate about providing a seamless one-stop experience for business travelers, no matter how they travel, where they stay, or where they’re going.

We are looking for a Senior Conversational Designer for our NavanGo AI product team in Israel. The mission of this team is to create the trusted go-to, AI-first personalized travel partner—so invaluable to frequent business travelers that they can’t imagine traveling without it. In this role, your mission is to craft natural, engaging, and human-centric conversational experiences that align with our team’s vision and enhance the overall travel journey.

 

What you’ll do:

  • Design and refine conversational flows that serve users before, during, and after their travels
  • Develop and maintain a consistent tone, style, and personality across all conversational interfaces
  • Collaborate closely with Product Managers, Engineers, UX Designers, and Go-To-Market teams to integrate conversational solutions into the overall product strategy
  • Conduct user research and usability testing to optimize and iterate dialogue flows based on feedback and data insights
  • Leverage both qualitative and quantitative data to continually enhance the conversational experience in a dynamic environment
  • Stay informed on emerging trends and best practices in conversational AI and design, pushing the boundaries of digital interaction
  • Advocate for a user-first approach in all conversational design initiatives

 

What We’re Looking For:

  • 5+ years of experience in conversational design, UX writing, or a closely related field
  • A portfolio demonstrating successful design of conversational interfaces and dialogue flows
  • Deep understanding of user-centered design principles and the ability to craft compelling, engaging dialogues
  • Proficiency with conversation design tools and methodologies, coupled with a keen attention to detail
  • Strong analytical skills with the capability to transform data insights into creative design solutions
  • Excellent verbal and written communication skills for effective collaboration with cross-functional teams
  • An enthusiastic, innovative mindset and a passion for redefining digital conversations

 

Join us at Navan and help shape the future of travel by creating conversational experiences that truly resonate with our users.

 

Navan About Us

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".