Sr. UX Researcher

Location:Berlin, Germany

Department:Design

As a Senior UX Researcher, you will be a driving force in shaping the user experience of our Enterprise & EMEA products. You will operate with significant autonomy, taking ownership of research projects from inception to impact. You will be responsible for proactively identifying research opportunities, defining objectives, and executing studies that deliver critical insights to product strategy and design. Collaborating closely with cross-functional teams, you will be the voice of the user, ensuring our offerings resonate with the diverse needs and workflows of our global enterprise user base. This role offers a unique opportunity to lead research initiatives in an evolving travel landscape, influence product direction, and contribute to a strong user-centered culture.

 

What You’ll Do:

  • Lead Autonomous Research: Drive roadmap projects, define research objectives, and proactively solve roadblocks for enterprise and EMEA users.
  • End-to-End Research & Surveys: Manage full research lifecycles, including designing and deploying surveys to gather user insights.
  • NPS Analysis & Reporting: Generate monthly NPS analysis reports to track user sentiment.
  • Insight Generation & Communication: Analyze research and survey data to deliver clear, actionable insights and product implications to stakeholders.
  • Influence Product Strategy: Act as the voice of the user, strategically contributing to product design and planning.
  • Drive Research Excellence: Champion research quality, participate in peer reviews, and mentor colleagues.
  • Deep User & Industry Understanding: Develop expertise in enterprise/EMEA user needs and the broader industry to inform impactful research.

 

What We’re Looking For:

  • Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field.
  • Minimum of 5-7 years of professional experience conducting UX research in a product development environment, demonstrating increasing levels of autonomy and impact.
  • Proven experience conducting research with enterprise users and a strong understanding of enterprise software and workflows.
  • Expertise in a variety of qualitative and quantitative research methods and a strong understanding of when and how to apply them strategically.
  • Excellent analytical and problem-solving skills with the ability to synthesize complex data into clear, concise, and actionable insights.
  • Exceptional communication, presentation, and interpersonal skills with the ability to effectively communicate complex information and influence stakeholders at all levels.
  • Proficiency with relevant research tools (Lookback, Optimal Workshop, SurveyMonkey, Google Analytics, R, Tableau).
  • Proven ability to work independently, manage multiple complex projects simultaneously, and thrive in a fast-paced, collaborative environment.
  • Strong organizational skills and attention to detail.

Navan About Us

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".