Business travel management looks much different today than it did even 10 years ago. Modern technologies, self-service tools, and automation have created efficiencies for both companies and travellers.
But content is also much more fragmented than it once was. And as travellers have grown accustomed to having access to multiple sources and a variety of ancillary services for their leisure trips, their expectations when they book a business trip have become more complex. In addition, many of these travellers want to combine work and leisure travel in a single booking.
In a discussion with PhocusWire editor-in-chief Mitra Sorrells, Ben Custance, director of travel management at Navan, explains the state of travel distribution and why having access to a broad range of airline content is more critical than ever. They also discuss how technology can help streamline the experience for consumers and providers, and why artificial intelligence is critical for the future.