Pendo saves up to 10 hours per week after consolidating travel and expense with Navan

Region

NORAM: North America, EMEA: Europe, Middle East, and Africa

Headquarters

Raleigh, North Carolina

Industry

Tech

Products Used

• Navan Business Travel
• Navan Expense
• Navan Travel Payments

Previous solutions

Expensify

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Pendo is a software company on a mission to elevate the world’s experience with software through powerful analytics and in-app guidance. Headquartered in Raleigh, North Carolina, with nine offices globally and roughly 900 employees, Pendo operates at a scale where travel and expense management plays a critical role in keeping teams productive and connected. 

As senior director of global accounting, Kylee Bloodworth explained, Pendo’s growth and global footprint demanded a solution that could support employees wherever they work, while giving finance real-time control and visibility.

Before Navan

Before adopting Navan, Pendo managed travel and expenses across separate platforms, which created friction for both employees and the finance team. Travel bookings lived in one system while expenses were handled through Expensify, resulting in fragmented workflows and limited visibility into the true cost of a single trip. 

“Our biggest challenge was not having that unified experience,” said Bloodworth, “since employees had to navigate multiple tools and finance teams couldn’t easily see travel and expense costs together.” Reconciling spend across systems added unnecessary manual work and slowed down processes, especially as the company expanded its global footprint.

“

The biggest challenge was not having that unified experience since employees had to navigate multiple tools and finance teams couldn’t easily see travel and expense costs together.

Kylee Bloodworth

Senior Director, Global Accounting

Why Navan

When Pendo evaluated new solutions, customisation and usability quickly set Navan apart. One critical feature was the solution’s ability to tailor policies to Pendo’s specific needs. “Navan offered so many options to customise the platform exactly to our business needs,” said Bloodworth. 

Just as important was delivering a seamless experience for employees. With teams frequently on the move, ease of use across web and mobile mattered. Employees can now book travel, submit expenses, and access their details directly from their phones, making policy compliance and expense completion far easier.

“

Navan makes business travel incredibly less stressful for me. I can manage my bookings, my receipts, and my team’s expenses all in one place, and I can approve everything right from my phone. It’s simple, intuitive, and makes my life a lot easier.

Laura Baverman

VP Corporate Communications

Results with Navan

Since implementing Navan, Pendo has reduced administrative overhead while improving the employee experience. 

On the finance side, automation has changed how expenses are managed. As Bloodworth explains, “We previously had to review every single expense report,” said Bloodworth. “Now, thanks to auto-approval of expenses within our thresholds, we save at least ten hours each week. Plus, employees are reimbursed for out-of-pocket expenses with five days of approval, which is much faster than before.” Another perk: Navan’s real-time dashboards give finance immediate visibility into spend. The team can now “keep a pulse on where money is being spent in real time,” said Bloodworth, rather than waiting until month-end close. Also, built-in controls make it easy to show that every expense is approved within company thresholds, supporting audit readiness.

Traveling employees have also embraced the platform: 83% use Navan on mobile, and they give the experience a 92% customer satisfaction (CSAT) score.

Navan also supports large-scale programs for Pendo’s marketing and events teams. Laura Baverman, VP of corporate communications, highlights how Navan streamlines travel for major events like Pendo’s annual company kickoff and its annual customer conference, Pendomonium. ​​

“Pendomonium brings about 2,000 customers to Raleigh, along with 250 to 300 of our employees,” said Baverman, “and Navan makes it incredibly easy to manage all of that travel in one place so our teams can focus on supporting customers instead of logistics.” 

Future with Navan

With Navan, Pendo has unified travel and expense management into a single, intuitive platform that saves time for finance while making travel easier for employees. From faster reimbursements to real-time visibility and built-in controls, Navan supports Pendo’s growth without adding complexity. As Baverman shares, “Navan makes business travel incredibly less stressful for me. I can manage my bookings, my receipts, and my team’s expenses all in one place, and I can approve everything right from my phone. It’s simple, intuitive, and makes my life a lot easier.”