Frankenstein sewed together a monster from other people’s parts. As the story goes, the problem was that those parts didn’t work together quite right.
Imagine a tech stack that was built like Frankenstein’s monster. It seems like a stitched-together solution should work — but underneath the surface lies a complex mess that doesn't work.
When Navan launched an integrated, end-to-end travel, corporate card, and expense management solution, it sent other companies in the travel and expense (T&E) and fintech spaces scrambling. Because these companies lacked the talent, resources, and time to build solutions from the ground up, their products required add-on solutions to keep pace.
That process essentially created monsters. And these T&E solutions have left customers underwhelmed and frustrated.
Let’s explore what led to the birth of these Frankenstein-esque T&E solutions, and why a vertically integrated solution wins every time.
Before Navan, companies handled their T&E processes with a combination of solutions. These T&E programs included some mixture of:
Navan changed the game by combining all of these disparate solutions into one — an innovative approach that revolutionized the entire T&E process, from booking to reconciliation.
Since then, other companies in the T&E and fintech spaces have been attempting to cobble together solutions to compete with Navan. They’ve used one of two ways:
Here’s the problem: using either of these Frankenstein approaches results in serious challenges for customers and their employees.
Both back-office and front-office employees experience significant headaches when they’re forced to use a hodgepodge of corporate card, expense, and travel solutions — or software that appears to be an all-in-one solution but is really just a point or white-label solution.
For back-office employees like travel administrators and accountants, using either of these approaches means spending an inordinate amount of time and resources:
For front-office employees like those traveling for business, these approaches lead to a time-consuming and disjointed experience when:
To sum it up, businesses that use a combination of point solutions or a white-label T&E solution are doing themselves a disservice. Why? Because those approaches increase costs, decrease productivity, reduce control and visibility, and are practically guaranteed to frustrate employees.
There’s only one solution to this problem: a vertically integrated T&E solution.
Vertical integration occurs when a company has direct control and influence over product and service components that would otherwise have been outsourced to other companies. The primary benefits of vertical integration are the lower total cost of ownership and increased quality in the product and service for users.
Only one company delivers a vertically integrated T&E platform — a real all-in-one solution. And that’s Navan.
Let’s explore how Navan’s all-in-one solution helps streamline T&E across the company.
An all-in-one solution from a single provider means the business will have one contract, one payment term, and one support line. Among its benefits:
“Having a single, unified solution has streamlined our operations; we no longer have to manually bridge the gap between two separate systems now that all expenses run through Navan.” — Connie Nguyen, Sr. Manager of Finance, Loom
With Navan, managers can see all company spend in a single dashboard and in real time, allowing them to:
“Our previous solution just couldn’t provide the detailed level of reporting needed because it wasn’t a seamless ecosystem … It took at least eight hours a month of manual work to get to a point where I felt okay presenting the data to execs.” — Bob Berardi, Director of FP&A, Apptegy
With Navan, accountants can build expense policies into the software that determine how much, where, and when employees can spend. And employees no longer need to memorize or reference static policy documents — all policy is built into the system, which:
“My team doesn’t have to monitor expenses with a fine-toothed comb because we are in control of the policies that dictate how the product works. We set up policy guardrails and let Navan Expense do the work, knowing the cards are integrated with technology we trust.” — Jasmine Pope, Procurement T&E Analyst, Lyft
End-to-end solutions save employees time and boost company-wide productivity and morale by delivering an experience employees want to use. They:
“We chose Navan because it provides a unified traveler experience ... Now if [our people] get a flight delay, they can go directly in the app and deal with one person and one platform on the fly. Traveling for work can be very strenuous and we want to be sure that people are not stressed, but rather refreshed and that they're having great experiences.” — Hugh Drinkwater, Head of Procurement, Carta
Navan is building a new category of Business Software Designed for People. Companies like Lyft, EMJ, Zoom, Epicor, and Twilio trust Navan’s real all-in-one travel, expense, and corporate card platform.
Interested in learning more? Get started with Navan in as little as five minutes.