Zebra Leverages Navan for Global Travel Management Solution
Zebra Technologies, a 2021 Forbes Global 2000 enterprise company based in the U.S., needed a single solution to manage its robust global travel program.
Before the COVID-19 pandemic, about half of the company’s nearly 10,000 employees traveled for work, and booking and managing travel to and from 52 countries was inefficient, unaffordable, and ripe for change.
Zebra’s global travel manager and procurement specialist, Theo Guerrero, set out to find a tool that was tech-forward and user-friendly. He found his answer in Navan.
Challenges
- •Low adoption
- •Up to 15 days to receive reports
- •Add-on fees increase costs
- •High leakage for hotel bookings
Results with Navan
- •81% global adoption of mobile app
- •3% net savings since 2021 launch
- •Real-time global reporting within minutes
- •95% CSAT
Real-Time Global Reporting
“With Navan's reporting capabilities, we are getting everything in real time on a global level,” Guerrero said. “Compared to our previous solution, Navan is easily an 11 on a 10-point scale. It dramatically helps our financial team forecast and budget.”
Built-in Policy Controls
“With Navan, the fact that I’m able to go into the system and create policies myself is time-saving and immensely helpful. It’s wonderful! Employees now have to seek approval if they need to book out-of-policy, making management aware of additional costs,” said Guerrero.
As a result, Zebra has 88% compliance with its hotel booking policies.
Serious Cost Savings
“Looking at the overall expenditure and breaking it down by trip rather than per transaction, I came to realize that Navan is actually cheaper because it’s all-inclusive of 24/7/365 global support, hotel RFPs, and all the other services we had to pay for with our previous TMC,” said Guerrero.
Having one global system is phenomenal. It streamlines training, reporting, and updates.
Theo Guerrero
Global Travel Manager and Procurement Specialist