Cornerstone Caregiving Cuts Travel Hassles and Costs with Navan

Region

NORAM: North America

Headquarters

Waco, Texas

Company Size

Mid-Market (800-2,500 employees)

Industry

Health and Wellness

Products Used

• Navan Group Travel
• Navan Business Travel

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Cornerstone Caregiving, a leading in-home caregiving provider, is dedicated to delivering compassionate, high-quality care for seniors across the United States. With the rapid expansion of 250+ offices across the country, the company needed a streamlined approach to manage travel and onboard new employees. Lexi Smith, director of office launch, shares how Navan has transformed Cornerstone Caregiving’s travel management to save time and streamline operations as the company scales.

Before Navan: A Manual Mess

As Cornerstone Caregiving grew, so did the need for frequent travel. Without a centralized system, employees had to navigate multiple travel sites, compare options manually, and often book outside company guidelines. The absence of a unified travel platform meant that employees had little visibility into their own travel plans, and the company had no efficient way to track or manage bookings or their employees’ location. 

“There was no structure around travel before Navan. It was kind of a free-for-all,” said Lexi.

With employees traveling often for new hire training, offsites, and their annual corporate conference, it was clear that Cornerstone Caregiving needed a modern travel solution to support its growing team and facilitate smoother operations.

Why Navan

To simplify travel management, Cornerstone Caregiving turned to Navan. The company was impressed by the platform’s user-friendly interface, which would make it easy for employees to book and manage travel all in one place. Employees could quickly compare options, select preferred travel arrangements, and finalize bookings within minutes — reducing the time spent on travel planning and allowing them to focus on their work. Smith shared, “It is so easy and efficient to book travel on Navan.”

A key factor in choosing Navan was its customizable policy controls, which allowed Cornerstone Caregiving to set clear travel guidelines while maintaining flexibility. 

With built-in policy enforcement, employees could book within approved parameters without needing constant oversight, promoting compliance and cost savings. 

“Having the ability to customize our travel policies within Navan has been a huge game changer,” Smith explained. “It helps us stay on budget effortlessly because the system automatically enforces our policies — no need for back-and-forth approvals.”

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Having the ability to customize our travel policies within Navan has been a huge game changer.

Lexi Smith

Director of Office Launch

Results with Navan: Efficiency, Savings, and Simplified Group Travel

Beyond efficiency, Navan’s extensive inventory has played a crucial role in driving cost savings for Cornerstone Caregiving. With access to a vast selection of travel inventory, employees can easily find the best available options without needing to shop around. 

The impact has been particularly significant in hotel bookings, where Cornerstone Caregiving has seen a 24% savings thanks to Navan’s ability to surface competitive rates.

In addition to cost savings, Cornerstone Caregiving has benefited from Navan’s exceptional customer support, delivering a smooth travel experience for employees. “The Navan team has always been helpful and responsive,” expressed Smith. Navan’s commitment to service excellence is reflected in its 4.9/5 CSAT rating.

The Navan Group Travel tool has also simplified the planning of Cornerstone’s quarterly training offsites by empowering team leaders to coordinate travel for large groups with ease. Organizers can quickly set up travel details and verify that all bookings align with company policies, eliminating the complexity of manual coordination. “Navan Group Travel is so organized and valuable. It makes planning events effortless,” says Lexi.

The Future with Navan: Scaling with Confidence

As Cornerstone Caregiving continues to grow and expand its reach, Navan will remain a vital partner in managing its increasing travel needs. With more offices opening around the country and travel demands rising, Navan’s scalable and efficient platform ensures the company can maintain control while minimizing administrative overhead.

With Navan, Cornerstone Caregiving keeps business travel simple, efficient, and stress-free. Lexi Smith reflects, “Navan has completely changed the way we manage travel. It’s easy, intuitive, and has saved us so much time.”

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Navan has completely changed the way we manage travel. It’s easy, intuitive, and has saved us so much time.

Lexi Smith

Director of Office Launch