With a mission to unlock cities and empower better urban living, Lime experienced hyper-international growth. This required a significant amount of business travel to achieve over two years — which wasn’t always easy.
The biggest challenge we have with corporate travel relates to the sheer amount of travel we have to do,” said Desene Sterling, Accounting Manager at Lime. “We need to know where people are and when they are traveling so we can deliver on duty of care.”
Lime’s initial booking tool had a 10% adoption rate with little visibility into spend and no reporting and analysis functionality. To make matters worse, most employees were taking short-haul flights between San Francisco and San Diego, paying unreasonable fares nearly every time. The tool provided little transparency into how it pulled and organized inventory, so Desene had no idea if they were getting fair prices.
Results with Navan
Desene and her team felt strongly that Lime needed an end-to-end travel solution that would encourage employee adoption just by being a delight to use. Aside from visibility into the financials of travel, Lime’s managers and administrators needed to make sure their travelers were supported around the world, especially since business trip plans change so frequently.
After their existing solution failed to address Lime’s challenges, Desene and her team reviewed several travel management companies. Navan was the only solution to bring together all of Lime’s must-haves as a global enterprise in a single platform.
“I loved that everything we needed was built into Navan as a complete enterprise solution,” Desene said. “In particular, Navan had all the inventory our travelers needed at the right price. In fact, hotel rates were often cheaper than what we could find outside their platform.”
As an added bonus, it took less than one week from the time Lime first met with their Navan customer success manager to when bookings began. “I feel like when you buy software, you tend to feel really connected during the sales process, but then after you kind of get ghosted,” Desene said. “It doesn’t feel like that with Navan. The implementation was incredibly fast and everyone is still just as responsive as if they were trying to get our business for the first time.”
Navan’s incentives program has driven our Average Daily Rate to 40% below our policy cap. This means that our employees are voluntarily booking more economical options, whereas before they were always maxing out their allowance.
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