Navan Supports GameStop's Full Spectrum of Travel Needs
GameStop needed a travel management company to support both the everyday travel of its on-the-go executives and the complex logistics required to support its annual conference.
By switching to Navan, GameStop benefitted from always-on global travel agents, an expanded inventory of hotel options, and the ability to customize booking parameters easily.
Challenges
- •Lack of real-time support for travelers
- •Inability to set travel booking parameters
- •Trouble accessing customer service on weekends and holidays
Results with Navan
- •24/7 global travel agent support for on-the-go travelers
- •Flexibility to set and enforce complex travel parameters
- •Anticipated annual savings of $700,000 on flights and $350,000 on hotels
Twofold Travel Demands an Agile Travel Partner
GameStop struggled to find a travel management company (TMC) that could support everyday and event travel needs. The company cycled through four TMCs in six years searching for the right partner. Samantha Vogel, Senior Manager of Meetings and Travel at GameStop, said it’s not surprising. “We needed a tech-based solution that was easy to use and would meet the needs of both parts of our business travel,” said Vogel.
Support for Executives and Once-Yearly Travelers Alike
With a poor user experience and limited inventory, GameStop’s executives were unhappy with the company’s former TMC — and they weren’t shy about voicing their frustrations. The company’s annual conference was another big pain point. GameStop had trouble accessing the support it needed from its former TMC, and employees needed reliable, trusted support from their TMC in case of delays or cancellations.
Independently Vetted and Confirmed the Best
GameStop evaluated Navan alongside twelve other TMCs. After the numbers were crunched and questions were answered, Navan proved to be the best solution for GameStop for several reasons. One was the access to 24/7 expert global travel agents to assist on-the-go. “Everyone who used the Navan app and especially the chat feature raved about how easy it is," said Samantha.
Significant Cost Savings Through Customizable Parameters
Another winning feature of Navan has been the platform’s tight control of booking options. Administrators can set constraints around day, arrival time, and price point with ease. GameStop estimates it will save around $700,000 on its annual conference alone and around $350,000 per year.
Because Navan is a tech company, it’s nimble and able to shift quickly. The Navan team was willing and able to go the extra mile to give our travelers the best options and service.
Samantha Vogel
Senior Manager of Meetings and Travel