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Flock Safety Chooses Navan for Spend Management and Travel

A detailed look at three business travel interfaces using the Navan app on mobile

Flock Safety gets a scalable, all-in-one spend management, corporate card, and travel solution in switch to Navan.

Flock Safety built the first public safety operating system that helps neighborhoods, businesses, and law enforcement in thousands of cities work together to eliminate crime, protect privacy, and mitigate bias.

In the past year, Flock Safety experienced exponential growth as it added new customers across 40 states. As a result, employee travel and expense also expanded, which is where the company historically had struggled due to a desultory travel and spend management solution, according to Assistant Controller Hannah Dozier.

When Flock Safety needed something better, it turned to Navan as the only all-in-one travel, corporate card, and spend management solution.

Challenges

  • Disparate, inefficient travel and expense solution
  • Manual approval of up to 3,000 expenses per month
  • Poor UX
  • No mobile app

Results with Navan

  • All-in-one travel, corporate card, and spend management solution
  • 97% of expenses paid using Navan Expense
  • 40% reduction of flagged transactions for review
  • 74 net promoter score (NPS); a score of 50+ is considered excellent

Picture of Navan employees shaking hands

A Unified Solution that Scales

“When we decided we needed a new solution, we scoped three companies making waves in the startup world. While each company has a corporate card, Navan won because it was the only one to have a travel solution. As our company grows, a unified solution is necessary,” explained Dozier.

A collage view of a San Francisco trip itinerary on the Navan mobile app and the Navan spend overview on the desktop app

Real-Time Visibility

“The main benefit of Navan from an accounting perspective is having the ability to pre-code expenses and know what’s coming in real time,” said Dozier.

“I have more trust in our spend management solution now. Navan makes it easy.”

A close look at policy controls for entertainment using the Navan app

Customizable Smart Policy Controls

“With Navan's built-in policy controls, I don’t spend as much time reviewing transactions. Previously, I averaged eight hours a month reviewing every single transaction. Now, I only need to review flagged transactions,” Dozier said.

To date, Flock Safety has reduced the number of transactions requiring review by 40%.

The reimbursement process has gotten faster with Navan. As long as employees submit their expenses correctly at the point of purchase, they can get reimbursed immediately. The automatic reimbursement has been huge.

Hannah Dozier

Assistant Controller

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