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Ancestry Finds a Trusted Partner in Navan

A detailed look at three business travel interfaces using the Navan app on mobile

Ancestry was experiencing the common problems that come with an antiquated travel management partner: Frustrating and lengthy booking processes, insufficient inventory, high support costs, and low adoption rates.

After switching to Navan, the company’s disrupted travel booking experience has been replaced with a seamless and efficient booking process, improved adoption rates, and significant cost savings. Most importantly, Navan became a partner that Ancestry could trust and grow with — no matter what life threw their way.

Challenges

  • Difficult, confusing booking UX
  • Insufficient inventory
  • Lack of insights, reporting
  • Low adoption

Results with Navan

  • In-policy spend improved 12% every quarter
  • Cost savings with one-time trip fee
  • Reporting time dropped by more than 2/3rds

Man jumping with excitement over his upcoming business trip to Berlin using the Navan app

The Problem

Prior to implementing Navan, the Ancestry team had separate vendors for travel management and booking tools. The two biggest complaints voiced by employees were around the arduous booking experience and difficulty finding inventory.

Employees often found themselves doing double the necessary work to book a trip by first searching flights and hotels through third-party websites and then trying to book that specific inventory through a frustrating, time-consuming process.

Picture of Navan employees shaking hands

Swift Implementation, Immediate Improvements

Once the team made the decision to move to Navan, implementation took less than six weeks. The Navan team worked directly with Ancestry employees worldwide to ensure a fast, easy implementation process.

Collage of Navan customer using the Navan app

Cost Savings

Ancestry started immediately saving on costs when they implemented Navan and were pleased to find the cost savings came through multiple means. The first came through a significant increase in policy adoption.

In-policy spend improved 12% every quarter year-over-year once Ancestry started using Navan. Employees started booking within the recommended window before a trip and stopped off-platform bookings.

A collage view of a San Francisco trip itinerary on the Navan mobile app and the Navan spend overview on the desktop app

A Single System of Record

The Ancestry travel team was accustomed to spending three hours per month preparing travel reports to share with management. The task is now done in less than an hour.

“The Navan reporting tools are really, really good. The tools are easy to use and visually easy to present to people outside of finance to show them what’s happening,” said Randy Luck, Senior Manager of Accounts Payable & Travel.

We didn’t have anything in terms of duty of care before Navan. Now built into Navan is the ability for us to see where people are on their trip. If there are any issues, we are able to reach out to them directly. Not only the travel team, but the security team has access as well. It is a great new feature.

Randy Luck

Sr. Manager, Accounts Payable & Travel, Ancestry

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Randy Luck

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