8 Best corporate travel agencies for 2024

Congratulations on taking the next step to elevate your company’s travel programme! Whether you’re moving beyond a homegrown solution or embarking on a new partnership, choosing a platform from one of the best corporate travel agencies can be a game-changer for your T&E processes — and your organisation.

Fueled by real user reviews, this article will help you: 

• Compare the best corporate travel agencies on the market
• Discover each agency’s unique strengths
• Find the agency that aligns with your unique business needs

Let’s dive in and find the ideal travel partner for your company.

How the best corporate travel agencies were ranked

The travel companies on this list are evaluated based on G2 reviews, which capture authentic feedback from users. They rank solutions and their features on a scale of one to five stars, with higher scores indicating greater user satisfaction and exceptional performance in meeting businesses’ travel needs.

1. Navan (formerly TripActions)

G2 Rating: 4.7/5 stars

Navan stands out as a modern alternative to traditional brick-and-mortar travel agencies, with a fully digital, all-in-one platform that streamlines both travel and expense management.

Navan offers one of the largest business travel inventories and access to exclusive negotiated rates in one platform across flights, hotels, trains, rental cars, and black cars — sourced directly from a global network of corporate inventory providers, direct connections, and consumer sites.

With its user-friendly interface and powerful reporting tools, Navan gives businesses complete control and visibility over their travel programmes — eliminating the inefficiencies and limitations of traditional travel agencies.

What real users are saying about Navan:

• Comprehensive solution: Users love how Navan integrates travel booking, travel management, and expense management, reducing the need for multiple systems.
• 24/7 worldwide support: Users appreciate Navan’s robust support system, which is powered by AI chatbots that respond instantly to inquiries and come backed by live global travel agents, who are available 24/7.
• Real-time reporting: Businesses benefit from real-time travel and expense data, which helps them monitor their travellers’ locations and up-to-the-minute spending.

2. TravelPerk

G2 Rating: 4.6/5 stars

Founded in 2015, TravelPerk is a Europe-based travel management company primarily serving small businesses.

It offers travel booking software that integrates with third-party expense platforms, which means companies often need to manage separate vendors for travel and expense management.

While TravelPerk provides some flexibility, the platform’s variable pricing model and basic analytics — which are only available on premium plans — can limit growing businesses.

Additionally, unlimited policy and approval workflows come with added costs, which may push businesses to explore more integrated and cost-effective alternatives.

What real users are saying about TravelPerk:

• Frustrating user experience: The platform is perceived as overly complex, adding unnecessary work for travellers when managing bookings.
• Inadequate support: Customers express dissatisfaction with the quality of customer support, citing a lack of staff training and insufficient travel agent skills.
• High dependence on human interaction: The platform often requires significant human interaction for issues.

3. Reed & Mackay

G2 Rating: 4.5/5 stars

Reed & Mackay is a premium corporate travel agency and management company known for its high touch, personalised and tech-enabled expertise in complex travel logistics and events.

Primarily catering to businesses that require tailored solutions, Reed & Mackay delivers exceptional 24/7 attention to detail in business travel and bespoke event management.

The company’s proprietary technology seamlessly integrates with corporate systems, offering advanced reporting and full visibility into travel spend.

With a global network and extensive experience managing VIP and executive travel and complex business travel expertise, Reed & Mackay is a trusted partner for companies seeking a more customised and efficient travel experience.

What real users are saying about Reed & Mackay:

• Proactive, personalised service: Users appreciate the agency’s concierge-level customer service, which anticipates their needs and offers solutions to challenges.
• Expert handling of complex itineraries: Users cite the agency’s adeptness at managing intricate travel plans and adapting to last-minute changes, making them ideal for high-stakes travel, like professional services and energy and marine.
• Seamless integration: Reed & Mackay's technology seamlessly integrates with internal systems, giving agents and travel bookers access to travel booking and management.

4. Egencia

G2 Rating: 4.5/5 stars

Egencia, part of Amex GBT, has been a key player in corporate travel management for more than two decades.

While it was one of the first to integrate an online booking tool with a travel management company, its reliance on older technology has become a drawback for businesses seeking more modern solutions.

The platform’s complex pricing structure (which includes extra fees for after-hours support) and limited self-service capabilities have caused some companies to explore alternatives that offer better efficiency, transparency, and ease of use.

What real users are saying about Egencia:

• Outdated systems: Users often mention that Egencia’s technology feels dated and “clunky,” making the platform harder to navigate and less intuitive than newer options.
• Hidden fees: The platform’s complicated fee structure, especially for after-hours support and changes, is a frequent point of frustration for businesses seeking clearer pricing.
• Lack of inventory: Customers have also noted that Egencia’s lack of diverse and competitive inventory led to employees booking travel outside of the company-approved system.

Read the full case study.

5. CWT (Carlson Wagonlit Travel)

G2 Rating: 3.2/5 stars

CWT, one of the world’s oldest and largest corporate travel companies, is known for its expertise in managing large-scale corporate travel programmes.

CWT offers solutions that emphasise security, efficiency, and sustainability, and it works with companies to tailor travel policies to their specific needs.

The company’s MyCWT platform provides a seamless booking experience and offers tools to monitor spend and track travel policy compliance.

What real users are saying about CWT:

• Inconsistent service: Users have reported long wait times for booking confirmations and unresponsive customer support, which could make it difficult to rely on CWT for last-minute or urgent travel needs.
• Complex booking process: Finding the platform cumbersome, many prefer to use other travel websites to research options before finalising bookings with CWT.
• Limited customer support: Reviews cite inconsistent support personnel availability and knowledge and a lack of after-hours assistance, which frustrates frequent business travellers.

6. SAP Concur

G2 Rating: 4.0/5 stars

Established in 1993, SAP Concur is a well-established company, but its software was created long before integrated travel and expense management became the industry norm.

SAP Concur offers an online booking tool and needs to be paired with a separate travel management provider for a full range of services.

Concur’s older infrastructure may also present challenges, such as a limited ability to adapt quickly, scale efficiently, and provide the seamless real-time data modern businesses need.

What real users are saying about SAP Concur:

• Need for training: A recurring theme is the steep learning curve, with users suggesting that extensive training is often necessary to navigate the system effectively.
• Poor customer support: There are complaints regarding inadequate support when users encounter issues, with some experiencing long wait times for assistance or unresolved problems.
• Time-consuming processes: Many reviewers lament that submitting expenses can be time-consuming, often requiring multiple entries or confirmations, which detracts from productivity.

7. FCM Travel

G2 Rating: 3.8/5 stars

FCM Travel is a global travel management solution that simplifies business travel management. It offers tools to book trips, track expenses, and access vital travel information all in one platform.

With features like travel alerts, maps, and integrated reporting tools, FCM Travel aims to enhance employees’ travel experiences while providing finance teams with the visibility needed to manage costs effectively.

What real users are saying about FCM SmartSUITE:

• Limited options: Users express frustration over the lack of comprehensive travel options compared to competitors, feeling restricted in their choices.
• Hidden fees: Concerns were noted about unexpected charges that were not disclosed upfront, leading to dissatisfaction and mistrust.
• Interface usability issues: Some users find the interface unintuitive, which can lead to navigation difficulties and longer booking times.

8. Amex GBT

G2 Rating: 3.5/5 stars

American Express Global Business Travel (Amex GBT) is a well-established travel management company with a long history in the industry.

However, despite its legacy, Amex GBT has faced criticism for its outdated infrastructure, complex pricing models, and lack of modern, integrated tools.

To manage travel and expenses, companies using Amex GBT often need to rely on separate online booking tools and add-ons, further complicating the user experience.

These limitations can create challenges for businesses looking to manage travel and expenses efficiently.

What real users are saying about Amex GBT:

• Performance issues: Many reviewers report frequent glitches and slow performance, particularly during peak travel periods, which can be frustrating when trying to book or manage travel.
• Insufficient reporting tools: Several users find the reporting functionalities lacking, stating that they do not provide the necessary insights for effective travel management.
• Configuration issues: A common concern is that the tool requires extensive configuration to unlock its full potential, which can be a barrier for companies looking for a plug-and-play solution.

Choose the Best Corporate Travel Agency: Navan

With its intuitive platform, real-time reporting, and 24/7 support, Navan empowers your business to take control of travel management like never before. Say goodbye to juggling multiple systems and hello to a seamless, efficient, and cost-effective solution.

Request a demo of Navan today and unlock the full potential of your travel programme.