Veterinary Emergency Group

How VEG saved and streamlined with Navan


  • 13%

    savings on flights

  • 88%

    adoption rate for travel platform

  • +59

    net promoter score

Veterinary Emergency Group (VEG), which provides emergency and urgent care services for pets, has 4,000 employees in 65 locations across the US. Other travel and expense (T&E) solutions had not fulfilled VEG’s needs, and with the organisation’s ambitious plans to scale, sticking with the wrong T&E solution would have only made the situation worse.

Before Navan: “a complete mess”

That’s how Brett Holloway, SVP of Finance for VEG, described the organisation’s T&E programme — or lack thereof — before using Navan. 

On the expense side, VEG tried Concur and Expensify — but those ended in disaster, according to Brett. He said these platforms could only handle basic processes like coding expenses. “There was no special sauce,” he said. As a result, it was difficult to understand the economic reality on the ground and in the hospitals. And VEG didn’t use any travel management platform.

To achieve more effective expense tracking and increased travel compliance, VEG needed a new, integrated T&E solution that could grow with them. 

Enter Navan.

No longer barking up the wrong tree

When VEG made the switch to Navan, Brett found the sales and implementation process to be easy and straightforward — so easy, in fact, that VEG went live with Navan in just 60 days.

Navan has helped VEG streamline its T&E operation by enabling the organisation to consolidate administrative operations. With the ability to configure policies based on employee attributes and whether they’re travelling or not, VEG can empower their employees to spend appropriately. A single employee can handle all of the administrative work so VEG doesn’t have to worry about hiring more admins and managers as it grows.

"Navan is the ideal kind of platform. I don’t even have to think about it — it just works."

Brett Holloway

SVP of Finance

Thanks to Navan’s configurable, proactive policies on the expense side, finance managers know the entire population of expenses has been coded correctly — with the company’s policy enforced. The result: fewer back-and-forths between employees, managers, and admins so that managers can focus on exceptions.  

VEG has also been better able to control costs by improving compliance. Brett can see when employees are within policy and when they’re not. And Navan has given VEG a clear, real-time window into its finances.

“Navan removes that roadblock for us to scale,” said Brett. “Now we can focus on growing our business.”

Savings and satisfaction

VEG employees travel a lot. Fortunately, “we’re spending about as little as we can on travel,” said Brett. “We’ve saved hundreds of thousands of dollars with Navan.” On flights alone, VEG has achieved a savings of 13%.

One reason has been the adoption rate, which at 88% is among the highest for any platform VEG uses. And leakage is down to its lowest level ever. “That tells you empirically that Navan works,” said Brett. Plus, employees like the solution, giving Navan an NPS score of +59 — what Brett calls a “testament to the quality of the platform.”

The widespread use of Navan across the organisation lets VEG see where their employees are and better track what all of them are spending.

“Our employees travel all over; you never know where people are going to be,” said Brett. With Navan, VEG doesn’t have to wonder. 

VEG has a bright future. In the next three to five years, it’s looking to become three to five times bigger. “Thinking about how to manage at that scale [with our previous T&E solution] was daunting,” said Brett. “But Navan has reduced that potential administrative burden substantially.” 

“Navan is the ideal kind of platform,” said Brett. “I don’t even have to think about it — it just works.”


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