Best business travel management companies in 2024

Businesses today are focused on maximising efficiency, controlling costs, and ensuring seamless travel experiences for their teams. With travel being a significant line item in corporate budgets, choosing the right business travel management company is key to achieving these goals.

Below are some of the top companies addressing the critical challenges businesses face in managing travel this year.

How the best business travel management companies were ranked

The companies listed are ranked based on their G2 satisfaction scores, which reflect real user feedback on their travel management solutions. Higher scores indicate better user satisfaction and overall performance and showcase how effectively each platform meets the needs of businesses managing travel and expenses.

1. Navan

G2 Satisfaction score: 99/100

Navan (formerly TripActions) stands out with its top-rated, all-in-one travel and expense management platform. The platform is recognised for its real-time expense tracking and reporting and its innovative use of AI to provide responsive support. By offering a comprehensive solution, Navan eliminates the need for multiple systems, streamlines processes, and enhances efficiency across travel and expense management.

What real users are saying about Navan:

• Unmatched Customer Satisfaction: Navan’s near-perfect satisfaction score of 99/100 reflects the platform’s reliability and effectiveness.
• AI-Driven Solutions: The platform leverages advanced AI to deliver personalised travel experiences and proactive support, setting it apart from competitors.
• Comprehensive Features: Navan’s integrated approach to travel and expense management simplifies processes, reduces the workload for finance teams, and eliminates the complexities of using multiple systems.

2. TravelPerk

G2 Satisfaction score: 73/100

Europe-based TravelPerk is recognised for its modern approach to business travel management, which offers flexibility and a user-friendly interface. However, TravelPerk requires a separate expense management vendor for full-scale T&E management, and some users have noted limitations in integrations, making it less ideal for businesses looking for a comprehensive solution.

What real users are saying about TravelPerk:

• Expense Management Gaps: While TravelPerk is good at travel booking, companies must balance separate vendors and contracts for T&E management.
• Limited Customisation: The platform offers fewer customisation options, which might not meet the specific needs of all organisations.
• Occasional Integration Issues: Some users have experienced challenges integrating TravelPerk into their existing systems, potentially disrupting workflow.

3. Spotnana

G2 Satisfaction score: 70/100

Spotnana is an emerging player in the travel management space, known for its cloud-based platform and innovative technology. However, as a newer company, it may not yet offer the same level of maturity and reliability as more established competitors.

What real users are saying about Spotnana:

• Growing Pains: As a newer entrant, Spotnana’s platform is still evolving, and users may encounter bugs or missing features.
• Limited Track Record: With less time in the market, Spotnana’s long-term reliability is still being established, which might concern some businesses.
• Support Challenges: Some users report that Spotnana’s customer support is not as robust, with occasional delays in resolving issues.

4. Egencia

G2 Satisfaction score: 62/100

Egencia, a corporate travel arm of Expedia, provides solid travel management services with strong global support. Despite this, some users report that the platform can feel outdated and lacking in innovation and inventory, which might hinder its appeal to modern businesses.

What real users are saying about Egencia:

• Outdated Interface: Egencia’s platform has been criticised for its dated look and feel, which may detract from user experience.
• Less Agile: Users report that the platform’s development and updates are slower than those of more modern competitors, leading to potential stagnation.
• Mixed Customer Support: While generally reliable, Egencia’s support services have received mixed reviews, with some users noting slow response times.

Read the 7 reasons why APCO Worldwide switched from Egencia to Navan.

5. Concur

G2 Satisfaction score: 61/100

Concur offers a well-established platform known for its robust expense management features. Despite a lower satisfaction score of 61/100, it remains a notable choice for companies seeking a traditional approach to travel and expense management. Its tools are designed to handle various aspects of travel planning and expense reporting.

What real users are saying about Concur:

• Lower Satisfaction Score: Despite its long-standing reputation, Concur has a satisfaction score of 61/100, indicating potential gaps in user experience.
• Complex Interface: Some users find Concur's platform less intuitive, which can lead to challenges in adoption and daily use.
• Slow Response Times: Reports suggest that customer support may not always be responsive, leading to delays in issue resolution.

6. TravelBank

G2 Satisfaction score: 59/100

TravelBank is popular for its all-in-one approach to travel and expense management that offers a streamlined platform for small to medium-sized businesses. Despite its appeal, some users have found that the platform lacks the depth needed for more complex travel management needs.

What real users are saying about TravelBank:

• Simplistic Features: While easy to use, TravelBank’s features might be too basic for larger organisations with complex requirements.
• Scalability Issues: The platform may struggle to meet the needs of growing businesses, particularly those with increasing travel demands.
• Customer Service Concerns: Users have reported mixed experiences with customer support, particularly when handling more complex issues.

7. AmTrav

G2 Satisfaction score: 42/100

AmTrav, recently acquired by TravelPerk, has been recognised for its personalised service and straightforward platform that caters primarily to small and mid-sized businesses. While it offers a solid travel management solution, some users find the platform lacks the advanced features and scalability needed for larger or rapidly growing organisations.

What real users are saying about AmTrav:

• Limited Advanced Features: AmTrav provides a basic travel management solution, but it may not have the sophisticated tools larger companies require.
• Scalability Challenges: The platform is best suited for smaller companies and may struggle to meet the demands of rapidly expanding businesses.
• Customer Support Variability: Although AmTrav emphasises personalised service, user feedback suggests that the quality of support can vary, with some experiencing slower response times during peak periods.

Choosing the right business travel management company depends on your company’s specific needs and preferences. The companies listed here offer a range of solutions designed to improve travel management, from advanced technology to personalised services. Evaluate these options based on their features and customer satisfaction to find the best fit for your business in 2024.