Dotdigital is a London-based marketing automation company that helps companies deliver personalized campaigns through an omnichannel approach.
With employees across the globe, dotdigital needed a scalable, easy-to-use travel management company (TMC) to support the needs of their ever-growing team.
In implementing Navan, Dotdigital has:
Challenges Before Navan
Results with Navan
With more than 340 employees worldwide, Dotdigital had outgrown its local travel agency. Two office managers devoted 60-70% of their time to manually handling bookings, and enforcing travel and expense policies was challenging.
The fragmented nature of Dotditigal’s previous travel management meant reporting was a hassle. “When you’re receiving hundreds of invoices a month, for every hotel, flight, and train booking, it’s more and more manual work,” explained Paraag Amin, CFO. And there was no clear way to know exactly who was where and when. “There was no visibility platform,” said Amin.
For Dotdigital, arranging travel with their former TMC was inefficient and unscalable. Office managers relayed information between the traveler and the TMC, and Dotdigital lacked flexible, self-managed bookings and timely responses to user queries.
Duty of care was another important consideration. Dotdigital’s old TMC made it difficult to locate active travelers, as everything was manually booked. Now the company has real-time visibility into travelers’ locations with Navan's live maps. “We’ve had incidents all over the world, so knowing where people are ticked a lot of boxes,” said Amin.
Dotdigital knew it wanted a comprehensive solution, or it would be on the hook to create a piecemeal one of its own, which Amin observed would be “just painful.” But the solution had to be user-friendly with real-time, 24x7 365 travel agent support for Dotdigital’s global workforce to embrace it.
Considering the extensive travel of their international workforce, Dotdigital couldn’t afford a months-long implementation process. “Implementing Navan was simple,” said Amin. “It probably took three calls and a meeting.”
In the end it was the personalised care and clean UI that sold Dotdigital on Navan. “The level of contact from initial point to decision was substantially more than the competitors,” said Amin. “When you have that relationship with the senior level, it helps.”
Navan was more than easy to use, but also to do reporting and see where a traveler is at any point — that’s very helpful.
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