Frequently asked questions

• Who is Navan Edge built for?
  Navan Edge is built for frequent business travelers who plan and book their own work trips. It’s a personal travel assistant, rather than a tool for managing travel and expenses across a company.
• What can Navan Edge book for me?
  You can book flights, hotels, and restaurant reservations by chatting with Navan Edge. Tell the assistant where you’re going and what matters to you, review the options, and confirm your choice before booking.
• Which devices and platforms does Navan Edge work on?
  Navan Edge is available as an iOS app from the Apple App Store. Android and desktop users can access Navan Edge through a web browser.
• Can Navan Edge book, change, or cancel trips without my confirmation?
  No. Navan Edge will always ask for your explicit confirmation before booking, changing, or canceling any trip.
• Does Navan Edge include access to a human travel agent?
  Yes. Human travel agents are available 24/7 by chat in English, German, French, Italian, and Spanish, or by phone in English at +1-877-536-3343. Agents can help with disruptions and special requests, such as asking a hotel about early check-in. You’ll know when a human agent joins the chat, and once they’re done, you’ll be seamlessly returned to Navan Edge.
• How does Navan Edge decide which flight, hotel, and restaurant options to show me?

  Navan Edge brings together the context of your current request and what it knows about your travel preferences, including:

  • Preferences you share during chat
  • Your booking history
  • Loyalty programs connected to your account

  It distinguishes between one-off requests and long-term preferences. For example, asking for a hotel near a conference helps shape recommendations for that trip, while sharing that you generally prefer quieter hotels tailors your future recommendations.

  The more context you provide, the better Navan Edge can match options to what matters to you—both for this trip and future travel.

• How does Navan Edge work with my airline and hotel loyalty programs?
  Navan Edge uses the loyalty programs connected to your account to personalize flight and hotel recommendations, and show you how much you’ll earn on each stay. The Loyalty Wallet brings your connected programs together so you can view your status, points balances, and progress toward the next tier in one place.
• What’s the best way to ask Navan Edge to find a hotel for me?

  Be as specific as possible. The more detail you provide, the better the results will be. Include anything that matters to you, such as:

  • Location or neighborhood
  • Price range
  • Hotel star rating or brand
  • Hotel vibe
  • Room type or amenities For example: “Find a hotel near the Chicago Loop for November 10–12, under $250 per night, with a gym.”