Frequently asked questions

• Does Navan Edge include access to a human travel agent?
  Yes. Navan Edge provides 24/7 access to human travel agents via chat or phone at +1-877-536-3343 in English. 24/7 access to human agents is also available via chat in German, French, Italian, and Spanish. Expert agents are always on standby to resolve disruptions or handle specific requests like flexible check-in times and policy exceptions. You’ll always know when you’re chatting with a human, and once they’re done, you’ll be seamlessly returned to Navan Edge.
• Can Navan Edge book, change, or cancel trips without my confirmation?
  No. Navan Edge will always ask for your explicit confirmation before booking, changing, or canceling any trip.
• How does Navan Edge decide which flight, hotel, and restaurant options to show me?

  Navan Edge personalizes results based on:

  • Your preferences shared during chat
  • Your booking history
  • Loyalty programs connected to your account

  The more preferences and context you provide, the more tailored and relevant your results become.

• What’s the best way to ask Navan Edge to find a hotel for me?

  Be as specific as possible. Include anything that matters to you, such as:

  • Location or neighborhood
  • Price range
  • Hotel star rating or brand
  • Room type or amenities

  The more detail you provide, the better the results will be.