Enterprise Customer Success Associate

Location:New York, NY

Department:Account Management/Customer Success

Our Customer Success Associate is responsible for supporting our Principal and Senior Enterprise CSMs and Navan’s most strategic accounts. The CSA will work closely with the CSM to execute on all initiatives pertaining to driving revenue, optimizing product experience, and working cross functionally with product, sales, and support to increase customer sentiment and loyalty.

What You’ll Do:

  • Act as a first responder to prospective customers and support requests
  • Provide online demonstrations and phone calls to prospective customers, guiding them through the platform
  • Document feature requests, validate minor bugs and escalate technical requests to the engineering leads as required
  • Join customer weekly meetings and be a resource for any pressing issues
  • Escalate any high-priority customer situations and help solve issues
  • Drive positive NPS across our end users through outreach and research
  • Serve as one of the first points of contact for support tickets, fielding feature requests, and directing technical questions to the right team members
  • Partner with the CSM to create Executive Business Reviews and Reporting needed to sell the value of Navan
  • Assist Customer Success Manager with Navan implementations; hotel/air rate load, partner implementations, technical integrations, account setup

What We’re Looking For:

  • 1+ years of relevant experience in a customer-facing success, support, account management or sales role
  • Proficient with Jira and Salesforce
  • Comfortable with modern-tools for managing and communicating with customers. 
  • Proactive and self-motivated, you possess positive traits that inspire and motivate other team members
  • Empathetic and compassion, you’re naturally motivated to see customers succeed in their jobs
  • “Get it done” work ethic and positive attitude
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$64,000$100,000 USD

Navan About Us

Navan is the all-in-one solution that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a Navan employee both in and out of the office.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in office spaces that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week or 12 days a month in-office. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.


Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.