Manager, Enterprise Customer Success

Location:New York, NY

Department:Account Management/Customer Success

As a Manager of Enterprise Customer Success, you will recruit, lead, develop, coach, scale, and motivate a team of high performing, Enterprise Customer Success Managers that exceeds its goals, delights its clients, adds to our culture, partners well with others, and is passionate about its mission and excited to come to work every day.  

What You’ll Do:

  • Identify, attract and retain top talent as you build a team of exceptional Enterprise Customer Success Managers
  • Develop, coach and inspire your team such that they’re aligned with our mission, goals and processes as a company, growing professionally in their careers, high-performing in their roles, and excited to come to work every day.
  • Meet or exceed revenue goals.
  • Manage a team that is responsible for all post-sales activity for our most customers through strong relationship-building, product knowledge, planning, and sales execution.
  • Oversee day-to-day activity of your team members and monitor performance goals while providing ongoing feedback, coaching, and guidance.
  • Connect Account Managers to key resources and clear roadblocks, enabling them to achieve and/or exceed their revenue goals.
  • Get in the weeds!  Become a true expert in our product, our industry, how we create value for our customers, and how we drive usage and cross sell.  Deeply understand Navan’s product offerings and competitive positioning.   Drive value directly in the market through frequent client interaction.
  • Ensure we are broadening our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations. 
  • Develop and report revenue forecasts based on visibility into direct and partner pipeline on a monthly and quarterly basis
  • Travel to customer sites as appropriate.

What We’re Looking For:

  • 5+ years of management experience in Customer Success or Account Management 
  • 2+ years of experience as an IC or Manager running Enterprise customer accounts within a rapidly growing SaaS company
  • Prior experience leading and/or building a customer success function around enterprise customers
  • Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
  • People management and development; demonstrated leadership through accountability, continuous training and coaching
  • Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
  • Go-getter with fresh ideas who takes the initiative to get things done
  • Bachelor’s degree preferred

 #LI-Hybrid

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$134,400$168,000 USD

Navan About Us

Navan is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a Navan employee both in and out of the office.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in global office spaces — in the US, Germany, France, Spain, and the UK, among others — that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week in-office. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.